Skip to main content
user_jmc15
1st Topic

Visitor

 • 

3 Messages

09/04/2026 3:00 PM

Error code for Peacock

I am not able to link my peacock account to my xfinity subscription from it. I keep getting the error that my account is linked to another peacock subscription with the error code: PPG_0017_7805de1. I havent setup the account yet. I need it to be reset so I can link my account and start using my subscription. I need someone to clear the stuck activation token on my identity. I currently pay for xfinity 1G wifi and have a mobile plan as well so i got it as a perk for signing up.

Question

 • 

Updated 

29 days ago

 • Edited

59

1

0

Oldest First
Selected Oldest First
XfinityJustinC

Official Employee

 • 

2.6K Messages

1 month ago

Hello, @user_jmc15 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and would like to help get your Peacock Premium service activated. I appreciate you providing the detailed information that is helpful to know you haven't set up the Peacock Premium service and would like to investigate further. 

From experience, I've seen at times that the Peacock Premium service may attempt to automatically link any associated emails with your account. With you receiving the linked message, have you attempted to log in directly at the Peacock website with all email addresses associated with your account: https://www.peacocktv.com ? 

I've also seen at times the linked message may be due to the Xfinity ID was associated with a different address, did you happen to transfer service or use the email address with a previous Xfinity account? 

(edited)

4

0

user_jmc15

Visitor

 • 

3 Messages

Yes i have. I only have one email address and I checked to confirm my peacock isnt linked to any of them

Like

Reply

29 days ago

0

XfinityPeterH

Official Employee

 • 

3.1K Messages

 

user_jmc15 Something I would try is to use the email address you are attempting to link that is giving you the error code and try to recover a password directly from Peacock. Since  Peacock is saying that you already have a Peacock subscription starting with them would be the best first step. Let us know what happens. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

29 days ago

0

user_jmc15

Visitor

 • 

3 Messages

i completed this step and i have no active subscriptions with them on any of my email addresses. 

Like

Reply

29 days ago

0

XfinityPeterH

Official Employee

 • 

3.1K Messages

 

user_jmc15 Thank you for doing that step for us. We can take a look on our end and see what can be done. Please feel free to send a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

29 days ago

0

forum icon

New to the Community?

Start Here