Visitor
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2 Messages
Why can't I verify my mobile number which is listed on my account?
Why can't I verify my mobile number which is listed on my account? Each time I attempt to have a verification code sent to my number it says that number is already associated with another account. I can't even add the authenticator app at this time for account protection, and any attempt to use the "bot" is fruitless. Worst self-service account management troubleshooting ever.
Accepted Solution
XfinityArmand
Official Employee
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2.1K Messages
3 years ago
Hi there @user_527d4d! Thanks so much for taking the time to voice your account concerns with your Xfinity account here in our Community Forum. We are so glad to hear from you and want to assist you in any way that we can. No worries! You have reached out to the right team, can we are going to get things squared away for you. Let's get started. If you can shoot us a private message with your full name and complete service address, we can take a look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/3yGv8uk
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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Accepted Solution
CCMike1
Official Employee
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933 Messages
3 years ago
I'm glad we were able to get this fixed and sorted out!
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user_cfa2e8
Visitor
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1 Message
3 years ago
I just received this email today and tried to take care of it to no avail. Is there no easy way to do this? I was also on the phone with customer service for an hour yesterday to try to take care of it but nothing happened on their end either.
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