2 Messages
ERROR Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue.
trying to pay bill. this is still an issue. please fix your site
2 Messages
trying to pay bill. this is still an issue. please fix your site
Accepted Solution
betteh4
Visitor
•
1 Message
1 month ago
Same problem here. Been trying for a week. I "chatted" with someone that told me to clear cache and cookies. That didn't work but when I tried it in incognito in Chrome it finally went through. Hope this helps!
4
XfinityJoe
Official Employee
•
570 Messages
2 months ago
Good morning, @retrodata I am sorry for any frustration caused by the error you are receiving. We would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
4
0
PlaneJeff
Contributor
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16 Messages
2 months ago
I have this same issue. Trying to pay my bill for the last 24 hours, but I get the same error message. I have tried using my PC with both Google Chrome and Microsoft Edge browsers. Also tried on my mobile device using the Xfinity app. Same results everywhere. If you want us to pay our bill, someone better get this figured out. I am able to view my Xfinity email and look at my Xfinity account without any problem, just can't make a payment. Thank you.
1
user_ugv896
1 Message
2 months ago
Getting the same message too. For over a week now. Fix the error in the bill pay so I can pay my bill!
1
user_f755ni
1 Message
2 months ago
Same issue here. Cannot pay. Cannot add a new payment method. And don't act like this is something new, the same issue happened years ago. The system asks me to authenticate via email or text. I entered the code and then stuck in this loop of authenticating.
Plus, this customer support infrastructure is ridiculous. The only way is to post here and be invited to send a "direct message?" Useless AI bots. Someone working at Xfinity please see my message, for god sake.
1
starlight2205
Visitor
•
19 Messages
1 month ago
Getting the same thing. If I get a late fee because your website won’t let me pay.. lol
0
aaron71
New Poster
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5 Messages
1 month ago
Same issue, been happening for nearly a week now. My cancellation is TODAY and I NEED TO PAY!!
I've tried two different computers and both Edge & Chrome as well as my phone through the web and the Xfinity app.
Same error all around.
Tried chatting with tech support but it just sat at "you're next in line, waiting for a customer service agent" for over a half hour before I gave up.
Your site/servers/whatever are messed up which is INSANE being an internet provider!!
FIX YOUR SITE
1
user_i92pxrFletch
1 Message
1 month ago
I struggled with using Chrome. Finally switched to DuckDuckGo and was able to get in and pay. But no guarantees it will work next time; YMMV. Why do I suspect that they are trying to get everyone onto automatic bill-pay? And if it is THIS hard just trying to pay a bill, imagine how hard they must make it to cancel service!
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