A rendering error occurred: Cannot read properties of null (reading 'fields').

Greetings, user_ce43dl! We appreciate you posting on our XFINITY Community forum with the same issue you have experienced from receiving this error message through XFINITY Membership Rewards. We would be more than happy to help look further into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

If a reward is sold out, we are unable to do anything in those cases. 

You understand, right, that rewards selling out is one thing, but being unable to access them in the first place and thus not even having a chance to get the rewards is another thing.

I am glad to hear it. We can set a reminder to check in for follow up.

Hello, @sleegoo. Checking in as we mentioned. We are not seeing any updates on this. Are you still having trouble?

@XfinityFrank​ No, it is still broken. Same error. It is still early Monday and hopefully they are working on it. I cannot imagine a higher priority issue that the membership team would be facing. This is very public and Xfinity is definitely losing trust with loyal customers.

https://customer.xfinity.com/membership: Shows the following error and nothing else on the page:  A rendering error occurred: Cannot read properties of null (reading 'fields').

I am also getting error and AI says This is a known bug on the Xfinity platform. Please fix the issues.

I am

Sorry about the trouble, @user_l48kvm. Have you tried troubleshooting as well?

I understand how frustrating this has been, and I’d like the opportunity to help. We’ll need to complete some troubleshooting and check the connection from our end so we can gather the necessary information to properly report the Rewards website issue to our engineering team. Let’s work through that together. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Also getting "A rendering error occurred: Cannot read properties of null (reading 'fields')." For the past few days, seems like there's no help. 

Hi there @User503 Thank you for reaching out.  Have you tried clearing your cache and cookies to see if the error continues?

@XfinityDemetrise​  Yes, I did that and the issue persisted

@XfinityDemetrise​ is this a joke?

Hi there @user_yol8vt Thank you so much for reaching out.  This matter has not been resolved, but is still being worked on at this time.  We are very hopeful that this will be resolved very soon. 

Thank you for prompt reply. Any ETA for this to be fixed. This issue has been around from quite some time now.

Appreciate the update. It's disappointing to see how low of a priority this is. I was told it could be 14 days. 

Hello @N8TRU Thanks for reaching out to us on the forums! I'm sorry for this inconvenience and want to help. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!

@user_yt0u2x

We understand your concern, especially since you're missing out on Membership benefits while trying to resolve this error. Those benefits are meant to reward you for being a loyal customer, and we certainly don't want you to miss opportunities to enjoy them!

We've seen similar reports from other customers, so we'd like to investigate whether there's a broader issue affecting the Membership benefits page. Since you've already completed the suggested troubleshooting, we don't want to have you repeat those steps.

While we can't guarantee that missed benefits can be reinstated, we can look into the issue and determine what options may be available.

Can you confirm whether you're able to access the rest of your Xfinity account normally, with this error appearing only when you try to access your Membership benefits?

Yes, I am able to access the rest of my account normally. The only error is when trying to access the Membership benefits. 

Thank you for that confirmation. Our team has submitted a ticket for our membership teammates to review. We'll pop back in here with relevant updates once we receive them.