​​ ​ ​ ​​Find out how to fix common issues with your internet and WiFi connection.​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Before you start troubleshooting, make sure your device is connected to your in-home WiFi network and not the Xfinity WiFi Hotspot.​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Try this first:​​ ​ ​ ​ ​ ​​If you have an

Finding what to watch just got freer with Xfinity’s “Free this Week” experience — another way Xfinity gives our customers more to love in entertainment. Check back every Monday this year to explore highlighted movies, shows, and apps, on us. Just say “Free this Week&r

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after fo

​***Created by our​​ ​​Community Users***​ ​ ​ ​If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you)​ ​ ​ ​1​​) Your account has been blocked​ ​2​​) There has been unusual activity on your account​ ​3​​) To

​​Your Xfinity Wireless Gateway broadcasts an additional “​​​​xfinitywifi​​​​” network signal, creating an extension of the Xfinity WiFi network right in your home.​​ ​​We designed this feature for you and this service is completely separate from your secure, private home WiFi network a

​We’re prepared for snow, wind and other wintry conditions this week in New England. From our technology to our people, here’s how we get ready for winter storms – and how you can ensure your home and business are ready too.​​ ​ ​ ​ ​ ​ ​Our Network and People Are Prepare

​Question​ ​ ​ ​How do I forward my email message to a text message on my XFINITY Mobile phone?​ ​ ​ ​Answer​ ​***Created by our Community***​ ​ ​ ​There are two ways to text an email to Xfinity phones besides plain old phone number texting.​ ​ ​ ​using: "[phone number]@​​vtext.com​

​***Created by our​​ ​​Community Users***​ ​ ​ ​I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth s

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​1) Directly connect to your modem via ethernet. ​ ​Restart your modem everytime you plug in a new device.​ ​It's a good time to replace your Ethernet cables; Cat6 preferred.​ ​If your speeds are good, concentrate on router/networ

​ ​ ​​Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies.​ ​ ​ ​ ​ ​ ​ ​Run a Full Network Test​ ​ ​ ​If you have an xFi Gateway, you can use the Xfinity app to run a​​ ​​full network test​​ ​​to detect and troubleshoot connecti

​We’re committed to helping you stay protected​ ​Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events ever

​ A home network is a group of devices – such as computers, game systems, printers, and mobile devices – that connect to the Internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, whi

​​​​We offer two ways to set up port forwarding if you rent an ​​Xfinity Gateway​​:​ ​ ​ ​xFi Users (xFi Gateway):​​ ​​Set Up Port Forwarding Using the Xfinity app.​ ​ ​ ​Non-xFi Xfinity Gateway User (Xfinity Gateway):​​ ​​Set Up Port Forwarding Using the Admin Tool.​ ​ ​ ​How Does Port

​Port triggering is an advanced setting for your Wireless Gateway that is typically used to improve online gaming and online chat applications. By configuring this setting, your WiFi network will be able to communicate with a designated server, and you will have greater control over what inbound tra

​Question​ ​ ​ ​How do I log into my Xfinity modem so I can manage my home network?​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​***Created by our​​ ​​Community Users***​ ​ ​ ​ ​ ​With a computer, phone, or tablet that’s connected to your network, open a web browser and go to the Admin Tool a

​​ ​ ​ ​​Question​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​ ​ ​​What are Xfinity Wifi Hotspots and how to connect to them?​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​​ ​​ ​ ​ ​​Answer​​ ​ ​ ​ ​ ​​ ​​ ​ ​ ​ ​ ​Xfinity​​ has millions of WiFi hotspots throughout our service area to make sure you’re always connected. These

​​ ​ ​Let's activate your new Xfinity Internet/Xfinity Voice service if you rent an ​​Xfinity xFi Gateway​​!​ ​ ​ ​ ​ ​Notes:​ ​ ​ ​ ​ ​The xFi Fiber Gateway is only available via professional installation and cannot be activated using the Xfinity app.​ ​ ​ ​For ​​WiFi Ready Apartments​​ with ​​pre

​ ​ ​Question​ ​ ​ ​ ​ ​ ​ ​How do I find my WiFi network and password?​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begi

​ ​ ​Xfinity xFi ​​Gateways are all-in-one devices that deliver whole-home WiFi coverage, fast internet speed and the ability to control your home network — for the ultimate connected experience.​ ​ ​ ​ ​ ​Earlier generations of xFi Gateways are "dual band," meaning that they broadcast two se

​ ​ ​​​ ​This article provides details on how to troubleshoot home WiFi issues with Xfinity xFi.​​For an overview of the xFi website (​​xfinity.com/myxFi​​) and the app for mobile devices, see our​​ ​​web and mobile app article​​.​ ​For tips on managing your home network, see​​ ​​personalizin