Xfinity mobile plan for a year free was a scam and lie

I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that

"Get a line of Xfinity Mobile Unlimited included for 1 year." I comfirmed the promotion with the Live Advisor named Alex and he helped me add a new line that as he said would be free for a year, and after 1 year would be $40.

However, after the first month, I have been received a bill for $75.11 for this service, despite the promotional offer.

° xfinity.com/digital/offers,

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Responses

XfinityChristy

Official Employee

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2.1K Messages

2 months ago

user_vpej51 Hello and thank you for reaching out via our Xfinity Community Forums. I can understand how frustrating and disappointing it must be to see an unexpected charge like that, especially when you were assured it would be free for a year! It sounds like there was a clear misunderstanding, and I sincerely apologize for the trouble and inconvenience this has caused you. Please don't worry; I'm here to help get this straightened out for you. I'd be happy to take a closer look at your account and the details of the promotion you signed up for. To do that, could you please send me a direct message with your name and address? Once I have that information, I can review the notes from your conversation with Alex and investigate why you're being billed for the Xfinity Mobile Unlimited line despite the promotional offer.

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Thank you for bringing this to our attention. I appreciate your patience as we work through this.

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XfinityJamesC

Official Employee

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2.2K Messages

We are here for your support, @user_aef6gi. If you'd like to look into these issues, or if you have any questions about your options, please let us know.

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1 month ago

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user_hq

Visitor

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2 Messages

13 days ago

Happened to me too. Got Xfinigy mobile free for one year as a promotion. First month bill $69.90. From month 2, the bill dropped to several dollars (taxes and government fees only). Called customer service. They say the line must be active for 30 days before the promotion can take effect. This was not disclosed in the promotion terms.

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user_s3sktn

Visitor

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1 Message

2 days ago

happened to me too, maybe if all of us get together and get a lawyer maybe the truth will come out

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Plan

user_vpej51

Xfinity mobile plan for a year free was a scam and lie

XfinityChristy

XfinityJamesC

user_hq

user_s3sktn

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