Xfinity mobile plan for a year free was a scam and lie

I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that

"Get a line of Xfinity Mobile Unlimited included for 1 year." I comfirmed the promotion with the Live Advisor named Alex and he helped me add a new line that as he said would be free for a year, and after 1 year would be $40.

However, after the first month, I have been received a bill for $75.11 for this service, despite the promotional offer.

° xfinity.com/digital/offers,

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Responses

XfinityChristy

Official Employee

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2K Messages

25 days ago

user_vpej51 Hello and thank you for reaching out via our Xfinity Community Forums. I can understand how frustrating and disappointing it must be to see an unexpected charge like that, especially when you were assured it would be free for a year! It sounds like there was a clear misunderstanding, and I sincerely apologize for the trouble and inconvenience this has caused you. Please don't worry; I'm here to help get this straightened out for you. I'd be happy to take a closer look at your account and the details of the promotion you signed up for. To do that, could you please send me a direct message with your name and address? Once I have that information, I can review the notes from your conversation with Alex and investigate why you're being billed for the Xfinity Mobile Unlimited line despite the promotional offer.

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Thank you for bringing this to our attention. I appreciate your patience as we work through this.

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XfinityJamesC

Official Employee

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2.2K Messages

We are here for your support, @user_aef6gi. If you'd like to look into these issues, or if you have any questions about your options, please let us know.

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5 days ago

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user_vpej51

Xfinity mobile plan for a year free was a scam and lie

XfinityChristy

XfinityJamesC

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