Visitor
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1 Message
Xfinity mobile plan for a year free was a scam and lie
I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that
"Get a line of Xfinity Mobile Unlimited included for 1 year." I comfirmed the promotion with the Live Advisor named Alex and he helped me add a new line that as he said would be free for a year, and after 1 year would be $40.
However, after the first month, I have been received a bill for $75.11 for this service, despite the promotional offer.
° xfinity.com/digital/offers,
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XfinityChristy
Official Employee
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2.3K Messages
4 months ago
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Thank you for bringing this to our attention. I appreciate your patience as we work through this.
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user_hq
Visitor
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2 Messages
3 months ago
Happened to me too. Got Xfinigy mobile free for one year as a promotion. First month bill $69.90. From month 2, the bill dropped to several dollars (taxes and government fees only). Called customer service. They say the line must be active for 30 days before the promotion can take effect. This was not disclosed in the promotion terms.
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user_s3sktn
Visitor
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1 Message
2 months ago
happened to me too, maybe if all of us get together and get a lawyer maybe the truth will come out
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user_56u981
Visitor
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1 Message
1 month ago
same thing here. the support has been absolutely useless
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user_xlak0t
Visitor
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2 Messages
1 month ago
This happened to me too. I got the bill for the first month and reached out to a customer service agent to resolve it and they said the credits would be assigned to my balance and thus cover the bill. It did not and I'm keeping getting new bills for the second month now. This is extremely frustrating and I think does get to the point where I call false advertisement.
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user_FQ04
Visitor
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1 Message
1 month ago
Same thing. Class action lawsuit incoming
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user_jc6c8c
Visitor
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1 Message
1 month ago
Same thing happens to me. I have 5 lines. They promised me ~$40 monthly bills for 1 year for 5 lines. But it never happens. I am paying $120.40.
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user_69p3zt
Visitor
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13 Messages
30 days ago
I am dealing with the same exact thing. I was told I was going to get an extra $10 off my internet bill by signing up for a free line. I even got their free phone (since this was a 2nd line for me) and that is being charged bc I didnt port in a number which they knew while selling me that I wasnt going to be porting in any lines.... escalation to manager has resulted in multiple calls and no follow up
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user_rbg83u
Visitor
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1 Message
25 days ago
Same thing here, was lied to by Bridge Locations in Highlands Ranch, CO, indirect agent. Store manager Shay is now ignoring me as well as Comcast leadership. We are not getting any thing we were promised, $500 trade in credits for 2 phones, $30 + 1 free line, and half off insurance for 90 days. Had we known this, we would have never have signed up. Will be following up with the CEO and BBB to file a complaint.
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user_7nxvqa
Visitor
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2 Messages
14 days ago
Beware of Xfinity Mobile Representatives
Be very cautious when dealing with Xfinity Mobile representatives, especially when they call you directly offering promotions to switch services. My experience has shown that the promises they make during these calls may not be honored once you actually transfer your service, leaving you with unexpected costs and frustration.
In March 2024, I received a call from an Xfinity Mobile representative who claimed that switching from my current carrier would save me money. I was upfront and transparent with the representative, explaining that I still had an outstanding balance with my former carrier and that there would also be termination fees for both lines. I asked multiple times whether those balances would be covered if I decided to switch. Each time, I was reassured that Xfinity Mobile would handle that balance once I ported my service over.
Based on that assurance, I made the switch and ported my numbers to Xfinity Mobile on or about March 1–2, 2025. I believed I was making a smart financial decision because the representative clearly stated that my old balance would be taken care of as part of the promotion.
On April 23, 2025, I called Xfinity Mobile to follow up. During this conversation, a representative confirmed that the details of what I had been told were documented in my account notes. However, despite this documentation, Xfinity later informed me that what I was told was incorrect. Instead of covering my prior balance, I was told that the only promotion available was a $200 gift card. This was never what I was promised, and it made no sense that I would knowingly switch carriers just for a $200 gift card while still being stuck with over $1,200 in charges.
As of today, I remain responsible for an unpaid balance of $1,246 with my former carrier, a cost I was led to believe would be covered. Despite my dispute, Xfinity has refused to honor what their own representative promised. This feels like misleading advertising and false information provided by their employee
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user_699hvb
Visitor
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1 Message
8 days ago
Same here, only worse.
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user_silsue
Visitor
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2 Messages
6 days ago
Same issue, I am getting billed even though I signed up for free 1 year mobile plan promotion
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user_xndwax
Visitor
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1 Message
5 days ago
When I called, they told me you have to pay for the first two months. Even though my two months are over, I canceled anyway.
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