Visitor
•
2 Messages
Scammed into “free” mobile line
this is the worst customer service experience i’ve ever had by far. in february i was called by comcast they were offering a great promotion which was if i transferred my mobile line over to xfinity i could get it for free while also getting a $40 discount on my internet (from $120 a month to $80 plus taxes) so i did it. except that when the agent put in the deal he never actually applied it and since then for the last 7 months i have been trying to resolve the issue. i have overpaid over $1000 dollars and been lied to every time i interact with an agent (i have audio recordings of these interactions) comcast admits a mistake was made but refused to fix it over and over and basically said oh too bad, i have never felt so betrayed as a customer i tell people everywhere i go don’t trust them. beware people these guys are not looking out for you. don’t fall for it!
XfinityJustinM
Official Employee
•
325 Messages
28 days ago
Hi @user_jcb1fl, thanks for creating an official post on our Xfinity forums community forums support page. I am sorry to hear that you have had trouble getting this resolved, but I think there may be some confusion. The $40 bottom of the bill discount on your Internet and the free unlimited line are not stackable, are you receiving the $40 bottom of the bill discount on your internet?
2
0
user_16c9d5
Visitor
•
3 Messages
21 days ago
I have the same experience as you.
I recently switched to Xfinity Mobile after a sales representative offered me a promotional package of $44 per month for four lines for 12 months, along with $100 rebate cards for each line. However, once the transfer was complete, the promotion wasn’t applied, and I was charged $100 per month immediately, in addition to an activation fee that was never mentioned.
When I called to resolve this issue, I was put on hold and received no clear answers. I feel that Xfinity Mobile's sales tactics are misleading, so be cautious when their representatives call you to discuss new promotions. Otherwise, you may end up wasting your time and money with nothing to show for it. You could end up paying the same as your previous provider, plus a new activation fee.
Today, I canceled my Xfinity Mobile service and returned to my previous provider, even though they charge the same price along with the new activation fee. However, I prefer to pay a fair price to an honest business rather than deal with a scammy business like Xfinity Mobile.
1
0