Hello user_wfziz1, thank you for reaching out. Hope you are having a great day. Our customer service number is 1-800-Xfinity (1-800-934-6489).
The digital care team is a corporate headquarters team, so if you need any assistance at all, we are here to help. If you can elaborate on your issue we would be glad to assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_ywf1gb If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. Is this issue with home phone or mobile?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hey there, user_tjincb, thanks for reaching out through Xfinity Forums regarding your box. We would be happy to help you with the box. What issues are you having?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I have had a giant tree limb hanging from my line for almost a week from storms that have gone through. I’ve opened two tickets and within couple days they are closed. I’ve opened a third ticket. Is there anyway to CALL these people??
Xfinity is impossible to get to talk to a live person. Better Business Bureau needs to do something about this problem. Xfinity wants you to pay your bills only. Payment is their only interest or signing up for additional services. My Wi-Fi is vert slow but they don’t want to work that issue Just pay your BILL!!!!
Greetings, @user_6bhsu1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection speed, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
This is the worst customer service ever. I have been trying to connect with a live person for 45 minutes and continue to be directed to a virtual assistant. How can I connect to someone who is a human?
user_18eb6s Can you please elaborate on what you need our assistance with? We'll be happy to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Absolutely the worst been an outage for 5 days and counting because of equipment damage and all it says on the app is that it will be fixed as soon as possible. I guess that means a week plus. And trying to call to try to talk to a live agent is absolutely impossible they don’t give you the option on there automated phone system. But have no problem charging you for the internet when it doesn’t even work
Hello @user_s7cijt. Thank you for reaching out on our Community Forum. I understand it can be very frustrating when you have a service interruption. I would love to check on this for you.
Please send us a direct message with your full name and address so that we can assist you further.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I purchased the NOW plan and was told nothing about the modem setup. I thought I could just hook up the modem and have service. NOPE. App is non functional and CHAT service is the absolute worst experience so far! I cant
get my 1.5 hours of Sunday Morning
back and my mood has soured. What is wrong with this company!
@user_ba6x4h My apologies for how this experience has made you feel. You should receive a different modem for your Now service in the mail. Once you have that modem you'll be able to use the app to set up everything. I can certainly check the status of everything for you. Can you please direct message me your first and last name along with your full service address so that I can assist Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
This has to be the worst customer service we have EVER encountered. We are having a problem with our home phone and your helpful (?) robotic assistant is worthless. She keeps insisting we need a phone re-boot. She has been rebooting since before 10:00PM last night and all day today. It is now after 7:00PM and it is still not working and will not connect us to a representative. How are we to get any service without being able to communicate with a human?
user_y7vcah thanks for using the Community Forums page, let's turn that frown upside down regarding your recent experience. Please send me a direct message with your full name and complete service address to get started addressing your landline concerns.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XFINITY does have the worst customer service ever!!! There is no way to contact a real person!! I just got charged $505 dollars for what is supposed to be $225 and can’t get ahold of anyone!! I’m so frustrated!!
Hello, @user_g85lbx! We would be happy to work with you on going over your bill.
Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_3b79b5 I definitely understand wanting to connect with someone to discuss any concerns regarding your account. Our team is able to help with all things Xfinity. Can you share a little more about what you need assistance with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hey @user_ge2bmg Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance looking into this further for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_wfziz1
Visitor
•
1 Message
1 year ago
I need to speak with customer service
1
0
user_ywf1gb
Visitor
•
1 Message
1 year ago
Does anyone have a phone number to report a phone outage. Customer Servuce is the worst!
1
0
user_zib74c
Visitor
•
1 Message
1 year ago
For the past week I have had nothing but billing problems but no one can fix I do not want to leave phone number here. I cannot get a callback
1
0
user_wo8c6o
Visitor
•
1 Message
1 year ago
I’m trying to pay a past due bill and there’s no way to do it as a secondary user. And no phone number to call. Worst experience ever
0
0
user_tjincb
Visitor
•
2 Messages
1 year ago
Need help with xfinity box
1
0
user_yt06il
Visitor
•
4 Messages
1 year ago
I have had a giant tree limb hanging from my line for almost a week from storms that have gone through. I’ve opened two tickets and within couple days they are closed. I’ve opened a third ticket. Is there anyway to CALL these people??
1
0
user_6bhsu1
Visitor
•
1 Message
1 year ago
Xfinity is impossible to get to talk to a live person. Better Business Bureau needs to do something about this problem. Xfinity wants you to pay your bills only. Payment is their only interest or signing up for additional services. My Wi-Fi is vert slow but they don’t want to work that issue Just pay your BILL!!!!
1
0
user_18eb6s
Visitor
•
1 Message
1 year ago
This is the worst customer service ever. I have been trying to connect with a live person for 45 minutes and continue to be directed to a virtual assistant. How can I connect to someone who is a human?
1
0
user_s7cijt
Visitor
•
1 Message
1 year ago
Absolutely the worst been an outage for 5 days and counting because of equipment damage and all it says on the app is that it will be fixed as soon as possible. I guess that means a week plus. And trying to call to try to talk to a live agent is absolutely impossible they don’t give you the option on there automated phone system. But have no problem charging you for the internet when it doesn’t even work
1
0
user_ba6x4h
Visitor
•
1 Message
1 year ago
I purchased the NOW plan and was told nothing about the modem setup. I thought I could just hook up the modem and have service. NOPE. App is non functional and CHAT service is the absolute worst experience so far! I cant
get my 1.5 hours of Sunday Morning
back and my mood has soured. What is wrong with this company!
1
0
user_y7vcah
Visitor
•
1 Message
1 year ago
This has to be the worst customer service we have EVER encountered. We are having a problem with our home phone and your helpful (?) robotic assistant is worthless. She keeps insisting we need a phone re-boot. She has been rebooting since before 10:00PM last night and all day today. It is now after 7:00PM and it is still not working and will not connect us to a representative. How are we to get any service without being able to communicate with a human?
1
0
user_g85lbx
Visitor
•
1 Message
1 year ago
XFINITY does have the worst customer service ever!!! There is no way to contact a real person!! I just got charged $505 dollars for what is supposed to be $225 and can’t get ahold of anyone!! I’m so frustrated!!
1
0
user_3b79b5
Visitor
•
2 Messages
1 year ago
I wish I could also get a live person to connect with! This is ridiculous!!
1
user_fysrsy
Visitor
•
3 Messages
1 year ago
I'm looking for a number to talk to a person because cable workers drilled through my sewer line.
0
0
user_ge2bmg
Visitor
•
1 Message
1 year ago
Really bad costumer service
1
0