If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
Don’t bother calling you will get zero resolution, just spent two days trying to accomplish something that should be simple, but to no success, 3 months left then I guess I have to find another provider, not even an attempt to help from two different supervisors. Makes me sadl
Hey there, user_qzhnb3, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with any issues you are having with your account. We are happy to have you in the family and want to ensure you are happy with your services. What issues are you having with your connection?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The xfinity app does not respond. there is no information online in my account about what my bill includes, when it will change ie increase because of end of promotion.
NO information under billing transactions or history
Hi there, @user_6wywbr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the trouble you are experiencing with the Xfinity APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
BruceW
Gold Problem Solver
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26.4K Messages
1 month ago
If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinitySara
Official Employee
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1.7K Messages
1 month ago
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
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user_urxxwn
Visitor
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1 Message
6 days ago
Don’t bother calling you will get zero resolution, just spent two days trying to accomplish something that should be simple, but to no success, 3 months left then I guess I have to find another provider, not even an attempt to help from two different supervisors. Makes me sadl
3
user_qzhnb3
Visitor
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1 Message
6 days ago
I just started with Xfinity and I have problems already! I can't reach a live person.
I'm done. Going back to DISH. I never had these kinds of issues. I'M ANGRY!
Spred the word
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user_6wywbr
Visitor
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1 Message
4 days ago
The xfinity app does not respond. there is no information online in my account about what my bill includes, when it will change ie increase because of end of promotion.
NO information under billing transactions or history
1
0