If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
BruceW
Gold Problem Solver
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26.3K Messages
8 days ago
If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinitySara
Official Employee
•
1.6K Messages
6 days ago
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
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