Visitor
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1 Message
VM-16 error on OnDemand
I can't get OnDemand to work. I keep getting a VM-16 error.
And the on-line support is 100% useless. It won't let me connect to an agent without going through troubleshooting - which they already tried and it didn't work.
XfinityDemitrius
Official Employee
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1.9K Messages
10 hours ago
Hey @user_3yg75f. Thank you for visiting our Xfinity Community Forums community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
We recommend reviewing our 'Getting Started in the Xfinity Help & Support Forum', 'Xfinity Forum Guidelines', and our 'Xfinity Forum Acceptable Use Policy' to familiarize yourself with how our forums work.
With the Xfinity OnDemand issue, that error indicates an issue with the set-top box communicating and gathering information for playback. Would you be able to follow the steps on our 'X1 System Refresh feature overview' support page to perform a System Refresh to see if that helps assist with the OnDemand issues?
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