Problem Solver
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461 Messages
Snowpiercer S2Ep2 in SD is missing
TNT's Snowpiercer Season 2, Episode 2 in SD is missing from On Demand. Episodes 1 & 3 in SD are available as is Episode 2 in HD.
Please work with the network if necessary to correct this error.
Responses
ComcastAbbie
Official Employee
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253 Messages
3 m ago
Hello, thanks for reaching out regarding the missing OnDemand content. I would be happy to look into this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”
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Bulkington
Problem Solver
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461 Messages
3 m ago
Episode 202 SD is still missing.
Last night's episode 4 has been added. Season 2 folder still needs to be added to the TNT On Demand menu.
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moscapez
New Poster
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2 Messages
3 m ago
Well. 😏
When is it going to be available on demand?
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Bulkington
Problem Solver
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461 Messages
3 m ago
Progress. Yesterday afternoon, @ComcastAbbie generated a ticket for the VOD Team to add the missing episode.
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Antblobber
New Poster
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2 Messages
3 m ago
Go to search through OnDemand, manually type out ‘Snowpiercer’ and all the current episodes (episode 1-4) of Season 2 are there!
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Antblobber
New Poster
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2 Messages
3 m ago
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Bulkington
Problem Solver
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461 Messages
3 m ago
Yes, must use Search - the request to have Season 2 folders created has gone unanswered.
202 in SD is still missing (purchase only), but here's hoping...
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Bulkington
Problem Solver
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461 Messages
2 m ago
Snowpiercer 202SD is still missing.
@ComcastAbbie , please follow up with the VOD Team as the episode is still purchase only. Episodes 1, 3, 4 & 5 in SD are free On Demand. Episode 2 in HD is available On Demand and via Xfinity Stream.
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Bulkington
Problem Solver
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461 Messages
2 m ago
@ComcastAbbie , haven't heard back. The content is still missing. Getting this corrected would make for a better weekend.
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Bulkington
Problem Solver
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461 Messages
2 m ago
Tuesday morning fail message:
Episode 206 has been added.
Episode 202 SD is still missing. Please correct.
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ComcastThomasF
Official Employee
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148 Messages
2 m ago
Hi! I'm sorry you are having this experience with missing OnDemand programming. I will be happy to what we can do. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Bulkington
Problem Solver
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461 Messages
2 m ago
@ComcastThomasF , it is not necessary to review my account nor reset my set-top box. Snowpiercer 202 SD, free view, is missing from the Xfinity On Demand servers - all is well on my end.
Please update the Community and me regarding the ticket referenced by @ComcastAnna on Tuesday, February 16, 2021 to have the VOD Team consult with TNT and load the missing content. Part of the DMs from that day:
Please resubmit the request if needed. Your attention is appreciated.
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Bulkington
Problem Solver
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461 Messages
2 m ago
Recuring Tuesday morning fail message:
Episode 207 has been added.
Episode 202 SD is still missing. Please correct.
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moscapez
New Poster
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2 Messages
2 m ago
This issue is still unresolved!!! Why?
Are you going to fix it?
Can you fix it?
If not say so.
People want to know.
What's the answer?
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Bulkington
Problem Solver
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461 Messages
2 m ago
The problem continues!
Episode 202 SD is still missing. Please correct.
208 has been added...
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