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Bulkington
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Problem Solver

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461 Messages

Mon, Feb 15, 2021 10:00 AM

Snowpiercer S2Ep2 in SD is missing

TNT's Snowpiercer Season 2, Episode 2 in SD is missing from On Demand.  Episodes 1 & 3 in SD are available as is Episode 2 in HD.

Please work with the network if necessary to correct this error.

Responses

Official Employee

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253 Messages

3 m ago

Hello, thanks for reaching out regarding the missing OnDemand content. I would be happy to look into this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Bulkington

Problem Solver

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461 Messages

3 m ago

Episode 202 SD is still missing.

 

Last night's episode 4 has been added.  Season 2 folder still needs to be added to the TNT On Demand menu.

New Poster

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2 Messages

3 m ago

Well. 😏

When is it going to be available on demand?

Bulkington

Problem Solver

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461 Messages

3 m ago

Progress. Yesterday afternoon, @ComcastAbbie generated a ticket for the VOD Team to add the missing episode.

New Poster

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2 Messages

3 m ago

Ok I figured it out.

Go to search through OnDemand, manually type out ‘Snowpiercer’ and all the current episodes (episode 1-4) of Season 2 are there!

New Poster

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2 Messages

3 m ago

I don’t see any of Season 2 through OnDemand- have searched through TV Shows & alphabetically. Season 1 & Extras are there but not current season. What gives?
Bulkington

Problem Solver

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461 Messages

3 m ago

Yes, must use Search - the request to have Season 2 folders created has gone unanswered.

 

202 in SD is still missing (purchase only), but here's hoping...

Bulkington

Problem Solver

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461 Messages

2 m ago

Snowpiercer 202SD is still missing.

 

@ComcastAbbie , please follow up with the VOD Team as the episode is still purchase only.  Episodes 1, 3, 4 & 5 in SD are free On Demand.  Episode 2 in HD is available On Demand and via Xfinity Stream.

Bulkington

Problem Solver

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461 Messages

2 m ago

@ComcastAbbie , haven't heard back. The content is still missing. Getting this corrected would make for a better weekend.

Bulkington

Problem Solver

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461 Messages

2 m ago

Tuesday morning fail message:

Episode 206 has been added.

Episode 202 SD is still missing.  Please correct.

Official Employee

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148 Messages

2 m ago

Hi! I'm sorry you are having this experience with missing OnDemand programming. I will be happy to what we can do. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Bulkington

Problem Solver

 • 

461 Messages

2 m ago

@ComcastThomasF , it is not necessary to review my account nor reset my set-top box.  Snowpiercer 202 SD, free view, is missing from the Xfinity On Demand servers - all is well on my end.

 

Please update the Community and me regarding the ticket referenced by @ComcastAnna  on Tuesday, February 16, 2021 to have the VOD Team consult with TNT and load the missing content.  Part of the DMs from that day:

"I really appreciate the detailed information! I was able to find a ticket with the VOD team regarding Snowpiercer On demand in SD. Rest assured this team is aware of the problem and working to resolve the situation as soon as possible. "

Please resubmit the request if needed.  Your attention is appreciated. 

Bulkington

Problem Solver

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461 Messages

2 m ago

Recuring Tuesday morning fail message:

Episode 207 has been added.

Episode 202 SD is still missing.  Please correct.

New Poster

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2 Messages

2 m ago

This issue is still unresolved!!! Why?

Are you going to fix it?

Can you fix it?

If not say so.

People want to know.

What's the answer?

Bulkington

Problem Solver

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461 Messages

2 m ago

The problem continues!

Episode 202 SD is still missing. Please correct.

208 has been added... 

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