About ComcastAbbie

ComcastAbbie · ‎02-28-2021

@bjr70 Hello, and thanks for reaching out to us on Forums. It would be frustrating to have this issue! We can certainly help troubleshoot. Just to confirm, everything works until you turn your TV off, and then back on, then you experience the issue where the sound bar is connected, but your TV is not recognizing that the box is connected, correct?

ComcastAbbie · ‎02-28-2021

That works well too! Glad to hear there re no further issues. If anything else comes up, please don't hesitate to reach out. We are available 24-7 for your support! Have a great day!

ComcastAbbie · ‎02-28-2021

I am glad to hear the issue has since been resolved. Thank you for the input! You can use the MyAccount app to see the most up to date information for an interruption, but I will definitely send your feedback up, that is a great idea! Do you have our MyAccount app yet? It is really useful to have! You can get more info here: https://comca.st/3qb2ZWF. While you have us here, is there anything else I can assist you with at the moment?

ComcastAbbie · ‎02-28-2021

Hello, and thanks for taking the time to reach out to us! I am sorry you were impacted by an ice storm! That doesn't sound fun at all, and I hope you and your loved ones remained safe. I would be happy to look into this and see how I can help. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-28-2021

@MikeJeter86 We are available here on forums 24-7 and can assist with making changes to your account along with any other account needs. Please let us know if you need any assistance!

ComcastAbbie · ‎02-28-2021

@Rob624 Thank you for reaching out with your concerns. We’re aware of an issue where the Xfinity Stream app is freezing or closing automatically upon launching on Roku devices. We’re working to identify and fix the issue, but there is no ETR at this time. I apologize for the frustration this is causing you and hope we get this working for everyone experiencing the issue soon.

ComcastAbbie · ‎02-28-2021

@9200 Thank you for taking the time to reach out regarding your issues with your services. It sounds like it has been a frustrating experience, and I want to help in any way that I can. I'd like to start by getting your account pulled up to see how the signals look on our and and see any appointment notes as well. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-28-2021

@Sgil2703 I am so sorry to hear about your husband being laid off and that you are having issues setting up a payment arrangement. You reached the right team. and I would like to look into this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-28-2021

@ ethor Thank you for reaching out to us regarding your DVR concerns. I can certainly look further into this for you to see if there was a change. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-28-2021

Hello, and thank you for reaching out to us regarding your DVR concerns. I can certainly look into this and see if your area was impacted by any changes and see why capacity seems to have decreased. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-27-2021

Thanks for allowing us to assist with switching you to unlimited data this morning! As I said in our private message, we are here 24-7 for any and all of your account needs, so please don't hesitate to reach out if anything else comes up! Have a great weekend!

ComcastAbbie · ‎02-24-2021

Thank you for confirming. This is definitely odd, have you attempted to log off, clear your cache and cookies and then log back in on any of those browsers? Do you happen to have chrome to try?

ComcastAbbie · ‎02-24-2021

Thank you for confirming, and I am sorry this is frustrating for you. Is there anything on the page that mentions sending a message at all? Have you tried clearing your cache and cookies, a different internet browser or logging out and back into your account to make sure everything is loading correctly?

ComcastAbbie · ‎02-24-2021

I am sorry you are still having issues with sending us a message. When you click on our names, what do you see?

ComcastAbbie · ‎02-24-2021

@mwcurrier Hello, and thanks for reaching out! I am sorry you were impacted by that winter storm! It sounds like it was a crazy storm and I hope you and your loved ones stayed safe! I would be happy to look further into this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-24-2021

@4laker This is a great question! Your older Pods might affect the performance of your newer Pods. We recommend that you allow 48 hours for your new Pod to adapt to the coverage needs of your home. After 48 hours, if you still have poor coverage in some areas, you can re-add your older Pods to extend coverage to those areas. You can get more information here: https://comca.st/2ZJc9Pj

ComcastAbbie · ‎02-24-2021

@binaural2000 Thank you for reaching out with your concerns! You would have 150 hours of available space on your X1 DVR. You can get more information here: https://comca.st/3aQIM3P. That being said, I know we recently made changes to our storage options in some areas, and I can check to see if your area recently made a change. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-24-2021

@RKJ543 Thank you for your feedback. If you change your mind and you'd like us to do an account review, please let us know. We want to help address your price increase concerns and help in any way we can.

ComcastAbbie · ‎02-23-2021

I am sorry to hear that link isn't working for you. @Honda20 I would be happy to assist further Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-22-2021

Thank you for confirming the issue, Bill. I would like to get your account pulled up so I can help. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-22-2021

I am sorry we didn't answer your question. I would like to get a better idea of the TV box you have, so I can try to replicate your issue with multiple reminders. Do you have an X1 box?

ComcastAbbie · ‎02-22-2021

I apologize for the confusion. Since your services are not working due to a power interruption, you would not be eligible for a credit on your account, which is why the steps given didn't work. I am sorry to hear you still don't have power. I can't imagine how stressful that would be. I hope you and your loved ones are staying safe! For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps). Please send us a message if you would like to explore this option. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-22-2021

Hello, thank you for reaching out to us on Xfinity Forums. I would like to look into this for you and see what is going on with your internet speeds and make sure you get what you should be! Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

I am glad to hear you were able to get in touch with our phone support! You're welcome. If anything else comes up, please don't hesitate to reach out! We are available 24-7 for your support. Have a good day!

ComcastAbbie · ‎02-21-2021

Thank you for that info! I love pairing my Bluetooth headphones to the X1 Box, so I can understand how frustrating not being able to get it to pair would be. I have run into this issue previously when the Bluetooth headphones are still paired to another device, have you attempted to unpair or reset the Power Beats earphones and then try to go back into the X1 screen to pair it? Also, how far from the TV box are you when you attempt to pair? For one of my earphones, I had to be right next to the TV box to get it to recognize the device.

ComcastAbbie · ‎02-21-2021

Hello, @Contains_Whsky and thank you for reaching out. 3 days is a long time to have an interruption, so I can understand your frustration and would like to look further into this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello @SureB. Thanks for reaching out to us on Xfinity Forums. It is unfortunate to hear you are having service issues with your TV. That would be frustrating. I would be happy to see if we have a sooner appointment and do some additional troubleshooting if you would like. We usually only credit your account for service issues after the issue is resolved, but I can make sure that happens as well. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @pfindeis125 and thank you for reaching out to us on Xfinity Forums. I am sorry to hear you are having issues with the Roku app after switching modems. I definitely want to make sure we resolve this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @rynomad and thank you for reaching out to us on Xfinity Forums! I would be happy to assist you with the unlimited data add-on on my end. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @AVigil3607 and thanks for taking the time to reach out to us. I hope you and your loved ones stayed safe during the storm. We are not crediting accounts due to the power interruption at this time. For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps). Please send us a message if you would like to explore this option.

ComcastAbbie · ‎02-21-2021

Hello, @Rruss10067 Thank you for using Xfinity forums! I would like to look into the issue with calls being dropped with Wi-Fi calling. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @Spike2 and thank you for reaching out with your auto pay question! Accounts can be either current or delinquent to enroll in automatic payments. The current balance due at the time of the automatic payment will be collected on the first automated payment, so you will not be double billed!

ComcastAbbie · ‎02-21-2021

Hello, @mglenn100. Thank you for reaching out to us on Xfinity Forums! I hope you are having a great morning! You reached the right team, and I would be happy to look into your address serviceability questions! Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @Apen! Thank you for reaching out to us here on Xfinity Forums. I would be happy to see what we can do to help with your monthly rate. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @nguyenb135 I an sorry to hear you were impacted by this crazy winter storm. I hope you and your loved ones stayed safe! We are not issuing credits due to the power interruption at this time. For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps). Please send us a message if you would like to explore this option.

ComcastAbbie · ‎02-21-2021

Hello, @dms1008 and thank you for reaching out to us! I would be happy to see what promotions we have available to reduce your monthly cost. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @Jasongainzh and thank you for reaching out to us on Xfinity Forums! I am sorry to hear you were impacted by these crazy winter storms! I hope you and your loved ones are safe. We do not issue credits due to power interruptions. For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps). Please send us a message if you would like to explore this option.

ComcastAbbie · ‎02-21-2021

Hello, @MMTanner I am glad to hear that swapping your equipment has seemed to resolve your issue! If anything else comes up, or you notice more issues, please let us know. We are happy to help.

ComcastAbbie · ‎02-21-2021

Hello, and thanks for reaching out to us on Xfinity Forums. I am so sorry to hear that this was your installation experience. That would be frustrating and I want to help. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-21-2021

Hello, @DerekRajan I am sorry to hear you were impacted by this winter storm and I hope you and your loved ones are staying safe! We are not issuing credits at this time due to power related issues. For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps). Please send us a message if you would like to explore this option

ComcastAbbie · ‎02-21-2021

Hello, @megntx Thank you for reaching out to Xfinity Forums! I am sorry to hear you were impacted by the winter storm and I hope you and your loved ones are doing well. We are not offering credits due to power interruptions at this time. For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps). Please send us a message if you would like to explore this option.

ComcastAbbie · ‎02-21-2021

Hello @JR77504 I am sorry to hear you were impacted by this winter weather. I hope you and your family are doing well! If you are eligible for a credit. You can receive a one-time credit when reporting your service interruption through the Xfinity Status Center on the My Account app. You just need to be logged in with your Xfinity username, Please note that if the interruption was due to your power being out, you wouldn't be eligible for a credit. Let me know if you have questions!

ComcastAbbie · ‎02-20-2021

@kanavarro I am sorry to hear about your lost emails. Junk/Spam: 5,000 message limit and auto cleaned after 7 days Trash: 5,000 limit and auto cleaned after 14 days We would not auto delete anything outside of those folders. Do you use mail clients to view your email such as outlook or any mail filtering rules in place?

ComcastAbbie · ‎02-20-2021

@Tjjba4695 Hello, and thanks for reaching out to us! I am sorry to hear you were impacted by this winter storm and I hope you and your loved ones are doing better now. We don't issue credits for power issues, but I would be happy to get your account pulled up and see if there was a service interruption in your area at the same time. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-20-2021

@realyc Hello, and thank you for taking the time to reach out regarding your connection issue. I appreciate all the research and information you provided and I want to help in any way I can, I'd like to get your account pulled up to see what the signals look like on our end. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-20-2021

Hello @Lynn72182 I am sorry to hear you are experiencing issues with your services. I can't imagine how frustrating this would be, You reached the right place and I can assist. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-20-2021

Hello, @WendyVauter I am sorry to hear you were impacted by this storm. I hope you and your loved ones are safe. I would be happy to help with your credit request. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-20-2021

@MDiGTx717 To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message” Thank you!

ComcastAbbie · ‎02-20-2021

Hello,@ksonawane. Thanks for reaching out to us. I hope you and your loved ones are staying safe. I can help with your credit concerns. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

ComcastAbbie · ‎02-20-2021

Hello,@AShieler thanks for reaching out to us on Xfinity Forums. We have an article here: https://comca.st/3pD9ili that shows how to link, and unlink accounts, which may be helpful! If the steps we are outlining is where you are getting the error for automatic payments, I can look into this for you. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”