About ComcastThomasF

Hello and thank you! I really appreciate you being a member of the Comcast Family! First, I’m so glad you chose us as your provider, thank you! 2nd, I’m very sorry for this experience with the constant drops in service. I understand how you feel working from home myself and could not do my job if my experience was like yours. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello, znolte! Thank you for reaching out to the Xfinity forums social media team to get unlimited data added to your plan. My apologies that the process has not gone smooth. I will get you taken care of here today. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello! Thank you for reaching out to the social media team on Xfinity Forums, it's great we can communicate this way. Can you please send me a PM with your first and last name so I may further assist you with getting a credit? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello Rustyben! Thank you for reaching out to our social media team on Xfinity Forums to get assistance logging out of all of your accounts. It's great we can communicate this way. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello Homerec130! Thank you for reaching out to our social media team on Xfinity Forums, it's great we can communicate this way! Can you please send me a PM with your first and last name so I may further assist you with the browser issue? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

vitthlanij To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link in case you need to download it. https://comca.st/3k9w6Ij   With these two wonderful self-service options you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."   A form will launch   You will then be able to review your submission and can add the adjustment to your account. My Account will reject the credit request if the customer:   Is still experiencing the outage Entered an incorrect outage date, or Already received the maximum amount of credit we can provide through the trial   Please let us know if you have any questions about this process. We are always happy to help ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! We're excited to bring a new all-Internet Protocol (IP) technology, fiber-only network known as EPON (or Ethernet Passive Optical Network) to some communities in select areas! If your community has arranged for Comcast to build this new network, you'll have a faster Internet connection, with fast download and dramatically faster upload speeds, access to more advanced TV service, and a more reliable network. We also offer Gigabit Pro which is a fiber-to-the-home residential Xfinity Internet service that delivers download and upload speeds of up to 2 Gbps to customer homes. My apologies if we did not check for availability in your area before making this promise. I would be happy to review your account to make a determination.    As for the amount of devices connected each of our Internet tiers is rated for the max number of devices that will comfortably run at that speed. That does not mean after 8 it will not allow you to connect additional items they will just run slow or not at. If I understand your thread correctly it sounds like this is what was explained but there was miscommunication there as well. Normally we would recommend our gigabit plan for so many devices. I would like to take a look at your network and determine a solution for why your wife could not continue to work from home and update you on the modem delivery. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! My apologies you haven't been able to get a quick solution to this recent payment. You've come to the right place to get this resolved. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.   ... View more

DDR4040 I want to thank you for giving us this new opportunity to work with you and your family for all of your entertainment needs! This is why I love my job! I'm so happy to hear that you were well taken care of on this platform. I will be forwarding your response so those expert agents will get the accolades for the job they did. In the future, if there is anything that our team and the Xfinity community can assist you with, feel free to post on this forum. We're here 24/7. ... View more

Tek you can record a total of 150 hours of local storage on each X1 DVR TV Box. You have two options to protect your recordings: How to Keep Your Recordings Save the recordings that matter most by marking them with Save for One Year. Learn how with step-by-step instructions for your X1 remote, Xfinity Stream app and Xfinity Stream portal. To make space for new recordings, delete recordings that you have already viewed or no longer need. If you have upcoming scheduled recordings, you may want to reduce your number of stored recordings further to ensure you have space for your new recordings. If your stored recordings were getting full, a letter was sent to you with a target % to get under to make sure you don't lose your recordings. To see your current storage %, go to your X1 guide, then to the Saved section, then Recordings. I would definitely check your deleted files to make sure all your recordings are still there.  ... View more

lauraannedwards Hello! Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hi there! How are the battery levels in that remote? Press xfinity > Settings > Remote Settings and follow the on-screen prompts. Check battery power Turn Voice Control On/Off   ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello! To discuss options to get a 2nd Public IP can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link in case you need to download it.   https://comca.st/3k9w6Ij   With these two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."   A form will launch   You will then be able to review your submission and can add the adjustment to your account. My Account will reject the credit request if the customer: Is still experiencing the outage Entered an incorrect outage date, or Already received the maximum amount of credit we can provide through the trial Please let us know if you have any questions about this process. We are always happy to help ... View more

To qualify for this adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link incase you need to download it.   https://comca.st/3k9w6Ij     With this two wonderful self-service option you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."   A form will launch     You will then be able to review your submission and can add the adjustment to your account. Please let us know if you have any questions about this process. We are always happy to help. ... View more

Hey TonyStacks713 Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! I hope you have not been impacted by the recent weather in TX and are staying safe. I would happy to get you a credit for your lose of service. Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Sorry about that let's try it again. Please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family!  First, I’m so glad you chose us as your provider, thank you! 2nd, I’m very sorry for this experience with DVR glitch. Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hi vinods Have you taken advantage of My Account App to make sure it is reporting you are in the correct internet plan for 600 Mbps. It also has self-help troubles shooting features to assist with the speed.      ... View more

Hello rchaddoc and thank you for being a Comcast customer. First, I’m so glad you chose us as your provider, thank you! 2nd, I’m very sorry for this experience with the intermittent drops in service. I'd like to ask you some questions to narrow down the solution to this issue. Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.   ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a PM with your first and last name so I may further assist you with the make and model number of your modem? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and Thank you! First, I’m so glad you chose us as your provider, thank you! 2nd, I’m very sorry for this experience with service being down and no communication from us. That is not the experience we want for our customers. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Sorry to hear you're not happy with your agreement. Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! To find the contract or legal agreement you're looking for, simply visit Legal Agreements and Contract, under the Settings tab in My Account (You may be directed to log in first). ... View more

While we don’t provide technical support for VPN connections, we've provided some helpful information here. If you need help setting up, using or troubleshooting your VPN connections outside of the details provided below, please contact your VPN provider. Comcast supports VPN access through your wireless gateway, using any security setting you choose. If you're using your own WiFi router connected to your wireless gateway, make sure that bridge mode is enabled on your wireless gateway. Find out more about managing your bridge mode setting on your wireless gateway. Your VPN provider (likely your employer) may require specific security or firewall settings in order to connect successfully. Contact your VPN provider for further configuration details. Find out more about making changes to your firewall settings for wireless gateways, or see more about user guides for wireless gateways. The model number of your wireless gateway is printed on the bottom of your wireless gateway.   ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! This is not the experience we want you to have with the Xfinity Stream App. Can you please send me a PM with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Movies from Showtime will be available to all customers, however, only from Thursday, February 11 through Sunday, February 14. Not all content, including Showtime, is available for the entire promotional period. This is due to contractual obligations. ... View more

Can you please send me a private message with your first and last name so I may further assist you? To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Comcast supports VPN access using any security setting you choose. If you're using your own WiFi router connected to your wireless gateway, make sure that bridge mode is enabled on your wireless gateway. Your VPN provider (likely your employer) may require specific security or firewall settings in order to connect successfully. Contact your VPN provider and work with their IT if needed.  ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Your Xi5 TV box gets its signal over the 5gHZ WiFi connection so you would not want to be too far from the modem. If you turn off your modem you will lose the connection to the Xi5 box.    The X1 box (non-wireless version) is connected through coaxial cable so that is where it gets its signal. Your X1 box still needs an internet connection to access the apps and cloud storage. Customers have 150 hours of X1 Cloud DVR storage for each X1 DVR on their account.     ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a private message with your first and last name so I may further assist you?   To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a PM with your first and last name so I may further assist you?   To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a private message with your first and last name so I may further assist you?   To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a private message with your first and last name so I may further assist you with checking your service disconnect date?   To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you please send me a PM with your first and last name so I may further assist you with removing voicemail?   To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side.   ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for choosing us as your provider. Can you please send me a private message with your first and last name so I may further assist you?   To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! This is not the experience I want you to have. Can you please send me a private message with your first and last name so I may further assist you?   To send a private message, please click my name "ComcastThomasF" then select "Send a Message" on the right side. ... View more

Hello and thank you! I really appreciate you being a member of the Comcast Family! May I please have a private message with the name and address on the account? I'll also need your name if it's different from the primary account holder.  ... View more