Friday, March 22nd, 2024 2:33 AM


Why am I paying for Paramount+ and Showtime but can't get access to Paramount+? 

Paramount+ shows log in with a provider by Xfinity isn't listed. How do we get access for something we are paying for? 

2 Messages

2 months ago

Just a heads up and saw this on another post - https://forums.xfinity.com/conversations/customer-service/paramount-plus-with-showtime-impossible-to-sign-into-app-with-subscription-from-xfinity/65e426a4aad9eb48a85beebb

TV Update: Effective February 7, 2024, Showtime was renamed Paramount
+ with SHOWTIME. This service does not include access to the Paramount
+ app.

I checked my statement and that was on there. That was frustrating.

Official Employee


1.8K Messages

2 months ago


Hey there, user_x1d4se thanks for reaching out through Xfinity Forums. Showtime was renamed to Paramount+ with Showtime. This does not include a subscription to Paramount+ app. This includesall thee Showtime content you were previously enjoying. Here is a link with more information, https://www.xfinity.com/learn/digital-cable-tv/premium-channels/paramount-plus-with-showtime. Let us know if you have any additional questions.  


18 Messages

2 months ago

When you go here: https://www.paramountplus.com/ there are two choices. 1) Paramount+ Essential and 2) Paramount+ with SHOWTIME.

On my Xfinity bill it says I have this:

Premier Triple Play

Includes Ultimate TV, Max, Paramount+ with SHOWTIME, Hitz, DVR Service, Gigabit Extra Internet and Xfinity Voice Unlimited Select.
So, it sure looks like Paramount+ with SHOWTIME is included and I should have access to all that is included with that choice here: https://www.paramountplus.com/
Please let me know how to gain access to that selection! 


18 Messages

@Xfinity Support Isn't anyone answering anymore?

New Poster


3 Messages

1 month ago

Read the thread referenced by Yves_C.  There are two Paramount+ with SHOWTIME. There is the Paramount+ with SHOWTIME network and the Paramount+ with SHOWTIME app. The network is what we get. The app is a separate paid subscription. 

Yes, it's very disappointing but that's the way it is. 


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