@user_cf0741. The login for those is through the providers themselves. X1 simply gives you access to the apps straight from the box.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out over Xfinity Forums @user_6ba285. Welcome to the community! I would be happy to help you watch Paramount+ on your TV.
Please follow this guide https://comca.st/3E3n1ZL. Do you already have an account with Paramount+?
Follow these easy steps to access the app on your X1 or Flex box.
1. Press the Xfinity button on your remote. 2. Go to the Apps menu on the Flex or X1 Home screen and select Paramount+. Note: You can also say “Paramount+” into your Xfinity Voice Remote to open the app. 3. When you access the app for the first time, you’ll need to select Sign In.
4. You can sign in using one of the methods displayed: On my TV or https://comca.st/30vbF37. If you choose On my TV, you’ll be asked to enter your Paramount+ email and password. If you choose On the Web, you’ll be given a specific CBS website to visit and an activation code.
Please don't hesitate to reach out if you have any further questions or concerns.
I just signed up for Paramount plus and signed in. Started a series, but it times out which a message there’s a problem and to try later. So, I’ve been trying for two days with the same results.
Hey there @user_8f8d8d. I am sorry to hear you are having issues the Paramount Plus. Have you tried any basic troubleshooting yet like rebooting the box etc?
Unplugged LG tv for 1 minute and restarted tv. Unplugged Xfinity x1 for 1 minute and restarted box. When to Paramount plus App and select Mayor of Kingstown series 5 and screen goes dark with spinning circle. After several minutes an “ERROR Something went wrong try later” meanwhile the movie is running in the background with no way to get rid of the “OK” without going back to the beginning.
I'm getting the same error on my VIZIO tv. Opened Paramount plus App and select Seal Team and screen goes dark with spinning circle. After several minutes an “ERROR Something went wrong try later” meanwhile the movie is running in the background with no way to get rid of the “OK” without going back to the beginning.
Hello, @user_0dfe4d. I'm sorry to hear you're receiving this error message. Let's figure this out together. Have you by any chance attempted to disconnect the TV from the power outlet to refresh the device? If not, please do so and try again?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @Scotto7174, thank you for letting us know you are also having issues with the applications. Is it just Paramount+ or are other applications also giving the same error?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Paramount Plus problem solved. Xfinity sent me a DVR box with built in hard drive. Seems like the old box was using the cloud and couldn’t download PP fast enough. So the built in hard drive is faster loading the PP movies. So far it works with no error. How I got Xfinity to think this way was PP loaded without any error on X1 box in the bedroom and Lanai X1 so that lead them to believe the DVR box was the problem.
I'm have the very same issue with Paramount plus(no other apps are affected). I have u plugged the DVR box for 3 minutes then plugged it back in (no change). I have also refreshed all boxes in the house(no change) I have seen the error message come up and the show I'm trying to watch starts playing behind the error message. When I try to acknowledge the error message I get bounced out of the app. It seems to me that the Time out timer is to short and needs to be extended or Xinfinity needs to improve the Paramount plus application load times...any help would be appreciated
And who exactly do we have to bribe to get this DVR with the hard drive so we can make use of an app provided by xfinity and we pay separately to use? How squeaky does this wheel have to get???? Xfinity? Xfinity?? Bueller??
Hey @Carol222, are you having issues with your DVR in regard to Paramount Plus not working?
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I read in previous posts that the only solution to getting the paramount plus hiccuping and buffering fixed is if you have a certain dvr. It was suggested by one of your own people so I was just wondering who I had to bribe to get this glorious dvr to avoid all the issues I’m having using paramount
Has anyone figured this out yet? Yes, I have: unplugged and plugged back in, yes, I have hit the reset button on the box, yes, I have uninstalled and reinstalled paramount plus, yes I have reset my modem just in case, yes I have had the signal strength looked at (its fine.)
We need a legitimate patch or something, not this circular "did you try..." [Edited: "Language"]. This is either the non-DVR box not playing nice with the digital signal and they'd need to send us new ones or figure out why the non-DVR box wont stream this show OR comcast is [Edited: "Language"] at Paramount plus or vice-versa.
@user_867268 I had similar problems and after several phone call to Xfinity I got someone that knew what the hell he was talking about. Normal Xfinity DVRs rely on the cloud for back and forth streaming. Xfinity sent me a DVR that has internal hard drive that did the trick. Just insist the give you a DVR with internal drive. Just get on! IT’S FREE!
@user_867268 I understand that the Paramount Plus app has not worked in sometime and you have attempted all troubleshooting steps. I would like to gather more information about your equipment and your account.
Could you please send our team a private message with your full name and full address?
To send a Private message to Xfinity Support from any Forum page:
Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
After reviewing this Forum, I saw that the box was the issue. I’m on my fifth box. None of the folks I’ve messaged with or talked to in the phone act like they have a clue that this is a known problem. The newest one Just came in the mail today. I’m not sure if it’s the hard drive or cloud version. I’ll test and then send back the TWO that are on my table right now!!
My question to Xfinity is as follows: if you are relying on your user base to perform testing and research and development, please make review of this readily available data (ie this Forum) REQUIRED reading for the host of folks who send us around in circles. Otherwise, this business practice comes across as evasive on your part.
Who is running this place? You are a COMMUNICATION company for goodness sakes. Share data!
6th primary box in my possession to me installed. A 7th one being mailed “just in case” this one will work. I have absolutely no confidence that it will work. It’s a sad commentary on the company. At least the service person last night said he was going to see about getting me a credit for the lack of service and inconvenience. My next try will be for them to send a tech out. And the service person this morning said I’d have to pay for that. WELL, let’s see how that works for Xfinity.
CCHeather
Problem Solver
•
1.1K Messages
3 years ago
@user_3a730e The Paramount+ app is available to Xfinity Flex and Xfinity X1. Here is more information on how to sign up: https://comca.st/322qavN;
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user_8f8d8d
Visitor
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12 Messages
3 years ago
I just signed up for Paramount plus and signed in. Started a series, but it times out which a message there’s a problem and to try later. So, I’ve been trying for two days with the same results.
8
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Scotto7174
Visitor
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4 Messages
3 years ago
Hi there. having the same problem, stupid spinning circle, same error message. Been going on for weeks, Help?
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user_8f8d8d
Visitor
•
12 Messages
3 years ago
Paramount Plus problem solved. Xfinity sent me a DVR box with built in hard drive. Seems like the old box was using the cloud and couldn’t download PP fast enough. So the built in hard drive is faster loading the PP movies. So far it works with no error. How I got Xfinity to think this way was PP loaded without any error on X1 box in the bedroom and Lanai X1 so that lead them to believe the DVR box was the problem.
0
0
Desertdawg3115
Visitor
•
3 Messages
3 years ago
I'm have the very same issue with Paramount plus(no other apps are affected). I have u plugged the DVR box for 3 minutes then plugged it back in (no change). I have also refreshed all boxes in the house(no change) I have seen the error message come up and the show I'm trying to watch starts playing behind the error message. When I try to acknowledge the error message I get bounced out of the app. It seems to me that the Time out timer is to short and needs to be extended or Xinfinity needs to improve the Paramount plus application load times...any help would be appreciated
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user_867268
Visitor
•
1 Message
3 years ago
Paramount Plus hasn't loaded since December 2020
Has anyone figured this out yet? Yes, I have: unplugged and plugged back in, yes, I have hit the reset button on the box, yes, I have uninstalled and reinstalled paramount plus, yes I have reset my modem just in case, yes I have had the signal strength looked at (its fine.)
We need a legitimate patch or something, not this circular "did you try..." [Edited: "Language"]. This is either the non-DVR box not playing nice with the digital signal and they'd need to send us new ones or figure out why the non-DVR box wont stream this show OR comcast is [Edited: "Language"] at Paramount plus or vice-versa.
JUST FIX IT.
(edited)
3
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user_6802f2
Visitor
•
5 Messages
3 years ago
After reviewing this Forum, I saw that the box was the issue. I’m on my fifth box. None of the folks I’ve messaged with or talked to in the phone act like they have a clue that this is a known problem. The newest one Just came in the mail today. I’m not sure if it’s the hard drive or cloud version. I’ll test and then send back the TWO that are on my table right now!!
My question to Xfinity is as follows: if you are relying on your user base to perform testing and research and development, please make review of this readily available data (ie this Forum) REQUIRED reading for the host of folks who send us around in circles.
Otherwise, this business practice comes across as evasive on your part.
Who is running this place? You are a COMMUNICATION company for goodness sakes. Share data!
0
user_8f8d8d
Visitor
•
12 Messages
3 years ago
The Xfinity DVR they sent me AND Paramount plus works with no problems is AX014ANC with internal hard drive. I feel your pain.
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user_6802f2
Visitor
•
5 Messages
3 years ago
6th primary box in my possession to me installed. A 7th one being mailed “just in case” this one will work. I have absolutely no confidence that it will work. It’s a sad commentary on the company. At least the service person last night said he was going to see about getting me a credit for the lack of service and inconvenience. My next try will be for them to send a tech out. And the service person this morning said I’d have to pay for that. WELL, let’s see how that works for Xfinity.
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