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Visitor

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1 Message

Fri, Nov 12, 2021 6:01 PM

Paramount plus

Why am I not able to add paramount plus to my xfinity account

Official Employee

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553 Messages

2 m ago

@user_3a730e The Paramount+ app is available to Xfinity Flex and Xfinity X1. Here is more information on how to sign up: https://comca.st/322qavN;

Visitor

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1 Message

@XfinityHeather  so, what's the answer? I can't sign on to either Disney + or Paramount + with my X1 account

XfinityEthan

Official Employee

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668 Messages

@user_cf0741. The login for those is through the providers themselves. X1 simply gives you access to the apps straight from the box. 

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Visitor

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1 Message

So if I log into my Paramount+ app, how do i get it to show on my TV?

XfinityAnna

Official Employee

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467 Messages

Thank you for reaching out over Xfinity Forums @user_6ba285. Welcome to the community! I would be happy to help you watch Paramount+ on your TV.

 

Please follow this guide https://comca.st/3E3n1ZL. Do you already have an account with Paramount+?

 

Follow these easy steps to access the app on your X1 or Flex box.

1. Press the Xfinity button on your remote.
2. Go to the Apps menu on the Flex or X1 Home screen and select Paramount+.
Note: You can also say “Paramount+” into your Xfinity Voice Remote to open the app.
3. When you access the app for the first time, you’ll need to select Sign In.

4. You can sign in using one of the methods displayed: On my TV or https://comca.st/30vbF37.
If you choose On my TV, you’ll be asked to enter your Paramount+ email and password.
If you choose On the Web, you’ll be given a specific CBS website to visit and an activation code.

 

Please don't hesitate to reach out if you have any further questions or concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

@XfinityHeather This link on how to sign up for Paramount Plus doesn't work - https://comca.st/322qavN; The error message is "Sorry, the page you are looking for cannot be found" That's not much help.

Visitor

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9 Messages

1 m ago

I just signed up for Paramount plus and signed in. Started a series, but it times out which a message there’s a problem and to try later. So, I’ve been trying for two days with the same results. 

XfinityKorie

Official Employee

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560 Messages

Hey there @user_8f8d8d. I am sorry to hear you are having issues the Paramount Plus. Have you tried any basic troubleshooting yet like rebooting the box etc? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

Unplugged LG tv for 1 minute and restarted tv. Unplugged Xfinity x1 for 1 minute and restarted box. When to Paramount plus App and select Mayor of Kingstown series 5 and screen goes dark with spinning circle. After several minutes an “ERROR Something went wrong try later” meanwhile the movie is running in the background with no way to get rid of the “OK” without going back to the beginning. 

Visitor

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9 Messages

BTW, I published this same problem on Xfinity Direct Messaging.  No response. 

Visitor

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1 Message

I'm getting the same error on my VIZIO tv. Opened Paramount plus App and select Seal Team and screen goes dark with spinning circle. After several minutes an “ERROR Something went wrong try later” meanwhile the movie is running in the background with no way to get rid of the “OK” without going back to the beginning. 

Official Employee

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431 Messages

Hello, @user_0dfe4d. I'm sorry to hear you're receiving this error message. Let's figure this out together. Have you by any chance attempted to disconnect the TV from the power outlet to refresh the device? If not, please do so and try again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

1 m ago

Hi there. having the same problem, stupid spinning circle, same error message. Been going on for weeks, Help?

Official Employee

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90 Messages

Hello, @Scotto7174, thank you for letting us know you are also having issues with the applications. Is it just Paramount+ or are other applications also giving the same error? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

I am not sure about @@Scotto7174, but I am experiencing the. Exact same issue and inky in paramount plus 

Visitor

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9 Messages

25 d ago

Paramount Plus problem solved. Xfinity sent me a DVR box with built in hard drive. Seems like the old box was using the cloud and couldn’t download PP fast enough. So the built in hard drive is faster loading the PP movies. So far it works with no error. How I got Xfinity to think this way was PP loaded without any error on X1 box in the bedroom and Lanai X1 so that lead them to believe the DVR box was the problem. 

Visitor

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1 Message

21 d ago

I'm have the very same issue with Paramount plus(no other apps are affected). I have u plugged the DVR box for 3 minutes then plugged it back in (no change). I have also refreshed all boxes in the house(no change) I have seen the error message  come up and the show I'm trying to watch starts playing behind the error message. When I try to acknowledge the error message I get bounced out of the app. It seems to me that the Time out timer is to short and needs to be extended or Xinfinity needs to improve the Paramount plus application load times...any help would be appreciated 

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