Tuesday, October 31st, 2023 4:42 AM


On Demand

I cannot watch any On Demand movies anymore. This just started-I will click on the movie, it says “free to me”, & then the three dots will come on like it’s loading. But then it goes back to the channel I was watching. I’ve tried about ten 10 movies, they’re all doing the same thing. 

Official Employee


1.6K Messages

8 months ago

Hi there @user_ox227g!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns.  We are so glad to hear from you and happy to help in any way that we can to get this resolved.  No worries!  You have reached out to a team of experts who are going to get to the bottom of things for you.  So that we can get started, please feel free to shoot us a private message with your info.  We are going to need to take a closer look at things.  


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 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

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 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

1 Message

7 months ago

I am experiencing the same thing. The only movie channel that has on demand is now MGM.

As I pay almost 300 a month for all the channels this is a big no no. 

Of course the support is some [Edited: "Language"] chat bot.

I guess it's time to shend 4 hours on the phone tomorrow...


Official Employee


1.8K Messages


Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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10 Messages

7 months ago

Comcast removed access to on demand from all older boxes.  They are trying to force all to use their awful new X1 box.  They can easily put on demand back on our boxes just like they easily removed it.  I'm so fed up.  So many people don't want the X1 box and don't use streaming either.  

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