CactusThorn's profile

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Wednesday, April 26th, 2023 6:36 PM

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On demand X1 upgrade question

In the past, I recall reading somewhere that X1 television requires an Xfinity internet subscription.

If that is the case, has this issue been fixed before forcing people to downgrade to X1?

Thanks!

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1 year ago

No! It is still required. That leaves me with only Lagacy cable which looks like it is going obsolete. I have had DSL since it first came out for Internet broadband.  Never a problem using it. No way would I switch to Comcast Internet to get X1.

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@MNtundraRET​ Xfinity Internet is no longer a requirement for X1.

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I have seen or heard nothing about that change. It would be helpful if change goes through.

(edited)

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@jweaver0312​ We are being expected to upgrade from Legacy Service to X1 Service to keep our OnDemand.  I read your response above and want to clarify:  So upgrading to X1 Service for my cable will work okay with my AT&T Internet?  Everyone I have asked this question to at Xfinity gives me a different answer.  Most say they don't know and that I should just order the new X1 boxes and see if they work.  If not, bring them back.  I don't want to change my internet carrier to maintain my OnDemand Service.  Please advise.

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@user_55b1b2​ It should not need to work with AT&T Internet.  Since cable never required internet, this forced change should not require ANY internet connection if they are being truthful (although, of course, they could use the either the internet or a private network through the cable wire in a manner "invisible" to the user, as long as they don't charge extra for it.)

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@jweaver0312 

The information they gave you was wrong. Jessie clarified the issue on 5/4/23. We now need a newer version on the Legacy Cable box for those of us using Internet from another company. I am still waiting to hear which one(s).

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