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Mstarrmull
Expressive Exchange
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1st Kudo

Frequent Visitor

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17 Messages

Sun, Apr 26, 2020 12:00 PM

HBO NEW Shows not on demand

Why isn't the new show Run not available on demand? I pay for HBO. New Season of Insecure is available but not Run.

Responses

MNtundraRET

Expert

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4.3K Messages

1 y ago


@Mstarrmull wrote:

Why isn't the new show Run not available on demand? I pay for HBO. New Season of Insecure is available but not Run.


Contact HBO about that. They pull the strings.

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Official Employee

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55 Messages

1 y ago

Hi Mary,

 

We do not own the timelines for when content is made available on demand by content providers. But with that being said, I can confirm that if you subscribe to HBO via Xfinity, you should be able to watch episodes 1-3 on demand now.

 

Enjoy!

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mrshvd3

Regular Contributor

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344 Messages

1 y ago

I subscribe to HBO through Xfinity.  And I can confirm that "Run" is not on OnDemand.  I just went through every "page" (since alphabetizing isn't always a rule followed in listing show/movie titles or channel names), and "Run" isn't anywhere to be found.

Official Employee

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55 Messages

1 y ago

Hi,

 

You can say "Run" into your voice remote, or simply press "786" on the remote; this will bring up the T9 search results where Run should be among the top of list, click on it and this will take you to the show's entity page where you should be able to play episode 1 through 3.

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Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

I cannot enjoy if I cannot access the program On Demand. Others are seeing the same thing. It is not in the list of HBO shows on demand.

Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

Just checked again at 6:47 PM and the show is not in the list so you are wrong. I am so over Comcast and so ready to cancel. Seems like a simple thing to fix.

Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

No I cannot because I do not have a fancy remote. So I have to rely on what is in the list. OMG. Comcast needs to add the show to the On Demand list for HBO. Period.

Official Employee

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55 Messages

1 y ago

Hi,

 

I understand that you have a native STB, I apologize for assuming you were trying to find it on an X1 device. The content should be visible in any of the following category paths on a native device:

 

HD On Demand/Premium Channels/HBO HD/HBO Series/Run/Season 1
Premium Channels/HBO/HBO HD/HBO Series/Run/Season 1
HD On Demand/TV Shows/By Network/HBO/Run/Season 1
HD On Demand/TV Shows/Shows Q-S/Run/Season 1
TV Shows/Shows Q-S HD/Run/Season 1
TV Shows/By Network/HBO/Run HD/Season 1
HD On Demand/Premium Channels/HBO HD/Featured on HBO/Run
Premium Channels/HBO/HBO HD/Featured on HBO/Run

 

For comparison, this is what the content looks like right now on X1:

Screen Shot 2020-04-27 at 8.11.13 PM.png

Episode 1-3 are available for playback.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

O.M.G. I have looked in all the places in my On Demand menu on my TV. It is not there. The fact that I can look it up on my computer is NOT helpful if I want to watch it the way I watch all the other On Demand shows.

Bulkington

Problem Solver

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463 Messages

1 y ago

I too have non-X1, legacy "Old-Timey" cable.  I can access episodes 1-3 by:

1) Selecting "Search" from near the bottom of the On Demand menu and

2) Entering the Keyword RUN

 

Hope this works for you!

 

 

Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

The recommendation to search for Run is wrong. That takes me to the regular programing NOT to On Demand. Also another new HBO show that just started :We're Here also does not show up in the On Demand list for HBO so I am totally disgusted and frustrated now. Ridiculous. I am PAYING for this service.

Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

Is this search button on the screen of your TV or on the remote? I don't see it.

Bulkington

Problem Solver

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463 Messages

1 y ago

Select "On Demand" on your remote

Select "Search" from the menu on the TV screen - you will need to scroll or page-down as "Search" is near the bottom of menu options.

On the remote, use the white arrow keys and the center OK key to enter the letters RUN

(mine is the silver remote with a red OK key)

 

also, entering the key word WER will get you to episode 1 of We're Here.

 

This is cumbersome, but until folders are created for these shows (& WGNA's Almost Paridise), we're stuck...

Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

There is no "search" option in the menu that pops up when I select "on demand" so I cannot do what you suggest.

Mstarrmull

Frequent Visitor

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17 Messages

1 y ago

Also why is it taking so long to create the "folders" you mention? And I cannot do any of the things you suggest because there is not search option in my On Demand screens

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