U

Visitor

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4 Messages

Tuesday, March 21st, 2023 1:01 AM

Closed

Having to pay for on demand?

I can’t get what I pay for. When I go to On Demand to watch something which I do often and just did this morning it says I have to pay to watch.

This happened before and it eventually went back on. When I go to watch something there is no watch icon for anything just the rent icon. I myself tried resetting both boxes and now I had Xfinity do it but nothing has happened. The tv box never reset only the internet modem did. Nothing has resolved the issue and still no text back from Xfinity.

Regular Visitor

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7 Messages

1 year ago

I am also having this issue.  Shows which I normally have to watch on demand because of timing issues, are now suddenly saying I have to rent to watch, even though they're "free with subscription."  What subscription?  I already pay for all of these channels, and am not trying to watch a network I don't receive.  When I click on "rent" I get error message SRM-901F.  I just watched one of my shows three days ago, for free, like usual, and now I can't watch any on demand except basic ABC, CBS, NBC and FOX.  What is going on?

Visitor

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4 Messages

@koala8​ mines been out for 24 hrs now. Called Xfinity they reset the wrong box ( my modem) not tv box. Texted me 1/2 hour later I said it failed they said they would contact me shortly and never did. In the meantime I myself unplugged the tv box waited plugged back in waited for it to completely reboot and still have the same issue. I also only can get those lower channels on On Demand nothing else.

I am goin to call and pardon the pun DEMAND THIS GETS FIXED AND I GET A CREDIT‼️

It’s pretty bad when you give a Co a lot of $ a month and have been a very good customer for 40years and don’t get what you pay for and are treated so poorly 😞

Official Employee

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1.9K Messages

Hey there, thanks for reaching out through Xfinity Forums! I definitely want to help you with troubleshooting your On Demand issues, so you can get back to enjoying the On Demand content. You have reached the right place.

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.7K Messages

Hello there @koala8!  Thanks so much for taking the time to reach out and make us aware that you are having this issue.  We are so glad to take a closer look at things.  No worries!  You have reached out to the right team, and we are going to get things squared away.  When you access content, can you tell us if you are receiving any error messages or codes?  We are glad to take a closer look at this for you.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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