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Fatitalianbroad28
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Thursday, November 25th, 2021 11:35 AM

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AMC+ subscription

I've signed up for amc+ through AMC and the app.  I'm trying to add the app to my TV, but Xfinity says I have to subscribe and pay $6.99/month.  Is there a way to bypass this, without having to use Chromecast or other mirroring trick?

Question

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Updated 

2 years ago

11.5K

11

XfinityGabriel

Official Employee

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1.4K Messages

2 years ago

Greetings, @Fatitalianbroad28! Thank you for reaching out to XFINITY over our forums page for help with adding AMC+. We appreciate the opportunity to assist you today. As someone who is a big fan of the Walking Dead, I can understand the importance of getting you set up today with AMC+. Over social media, we have a team of expert specialists who are diligent in resolving issues such as this. Did you know that a lot of what we do online can also be done easily through our website? It’s really cool actually. Here is a great link to add AMC+ to your account. https://comca.st/3DYHkIR Please let me know if this helps.

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user_87c0f3

Visitor

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1 Message

2 years ago

I'm having the same issues, and this response is either automated or someone is not actually reading the question and just checked the "amc+ box." It would be nice to get an answer to this. Thank you!

11

CCTambrey

Gold Problem Solver

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3.4K Messages

Hello, @user_87c0f3!

Anyone who dawns the "I am an Official Xfinity Employee" signature and "XfinityName" usernames are real live employees. 

We apologize if we sometimes misunderstand a question, we are human after all, but isn't that the point? haha!

 

Either way, I'd be more than happy to elaborate on this issue for you. You can review the AMC+ FAQ on their site here: FAQ 

The important takeaway is the following:

HOW CAN I WATCH AMC+?

If you subscribe directly with AMC:
Use www.amcplus.com or the new AMC+ app available on iPhone, iPad, Android, Fire TV, Apple TV, and Roku.

 

If you are looking to view AMC+ content through Xfinity, you would need the subscription through Xfinity. 

I no longer work for Comcast.

2 years ago

nacho628

Visitor

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2 Messages

That's a terrible response... I subscribe directly to Hulu and I can watch on Xfinity... I also subscribe directly to Amazon Prime and Netflix, which I can also watch directly on Xfinity.  Why can we not watch AMC+ on Xfinity? And what about Starz?

2 years ago

CCEdgardo

Problem Solver

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513 Messages

Those are great questions. The reason is that the AMC+ is a subscription-based service through the provider or the app. We do not have a way to link the app to the Xfinity account unless it is subscribed first via the Xfinity service. As for Starz, the app is separate from the subscription to their channels. We can provide some content available from the app as on-demand, however, we are unable to provide the content from the app as it is not used to sign in to the Starz app. 

I no longer work for Comcast.

2 years ago

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silverbulet

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1 Message

2 years ago

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Deebles62

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7 Messages

so... if I subscribe to AMC+ on Xfinity, pay the fee, link the app.. THEN can I cancel the Xfinity subscription?   I don't want to pay $6.99 a month, when I just paid $23.99 for  A YEAR with AMC+

2 years ago

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user_0a632c

Visitor

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1 Message

2 years ago

I also have this issue.I have an existing  AMC+ account that I paid for with the annual subscription. I guess they are going to ignore this issue and hope it goes away.

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user_6538f9

Visitor

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1 Message

2 years ago

WHAT A RUNAROUND THROUGH XFINITY AND NO ASSISTANCE FROM AMC+!

2

XfinityJanelle

Official Employee

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893 Messages

@user_6538f9 We can understand the frustrations when it comes to streaming service not able to link up. At this time, per agreement with AMC, the only way for our customers to watch AMC+ content on X1 is to subscribe through us for the monthly rate. There is not currently a way to link an existing AMC+ subscription otherwise. We know this is not the answer you were looking for as always things can change as technology evolves. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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Scondry007

Visitor

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2 Messages

2 years ago

I have the same problem.  Xfinity is a piece of work if they can’t figure this out with all of the technology they have.  Terrible customer service.

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Granny007

Visitor

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1 Message

2 years ago

For the record, this sucks. It's not surprising coming from Comcast, but it still sucks.

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Fatitalianbroad28

Visitor

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2 Messages

2 years ago

Chromecast has the AMC+ app now, so I'm able to watch on my TV, without having to go through Xfinity.

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user_905165

Visitor

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1 Message

2 years ago

Yeah, you can't tell me that's a person.  I've been trying to do this too.  Netflix and AMC +  I can't get an answer.

The AMC+ page says to go back to Xfinity to cancel if you subscribed through the Xfinity service

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abg1

New Poster

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3 Messages

@user_905165​ I had to cancel AMC+ with Xfinity and now use my Roku to watch it.  However, I am able to watch Netflix and Hulu with the Xfinity apps.  

2 years ago

0

XfinityDemitrius

Official Employee

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897 Messages

Hi @user_905165, In order to access AMC+ on our Xfinity devices, an active subscription through us would need to be active. If your account is directly through AMC+, you would need to cancel our subscription and sign up for service through the set-top box and have billing go through Xfinity. Doing so would add the monthly AMC+ service changes conveniently on your monthly Xfinity service bills. Please let us know if you need any assistance. We are always happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ChrisL1210

Contributor

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15 Messages

2 years ago

I just purchased AMC+ thru Xfinity, how do I access it on other devices?  I can get it on my TV that has the DVR connected to it, but how do I get it on my iPad or other TVs that I'm using the Xfinity Beta streaming app on?

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XfinityThomasB

Official Employee

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1K Messages

Appreciate you reaching out! AMC+ has platforms for almost every major device. If you are on a mobile device you would just use your app store or Google Play store to access the app to download. On a traditional web browser you would access the interface via the primary login on the website. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

wsigler9

New Poster

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7 Messages

2 years ago

This is so stupid Xfinity. I just signed up on AMC+ for a year through their app and realized I can't login to the App on Xfinity. What a waste of support; I have been with Xfinity for over 15 years

(edited)

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user_75651b

Visitor

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1 Message

2 years ago

So... I just paid for AMC+ through Xfinity and downloaded the app onto my Roku. How do I log into that? Or can I only watch the Xfinity channel live?

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XfinityWilliam

Official Employee

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707 Messages

Hi @user_75651b. Simply log into AMC+ with your Xfinity login information!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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