XID-P not showing full screen

At our condominium clubhouse the XID-P installed isn't showing full screen or Hd picture even when I change the tv and box settings I've also reset the TV and cable box buy unplugging it and back in after 30 seconds

its using an hdmi cable any suggestions

Responses

CCShan

Official Employee

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443 Messages

2 years ago

Hello there @fearlessvoicee I'm sorry to hear of the resolution issues, can you provide the tv model and the current resolution settings, please? Did this just happen or has this been since the initial install?

3

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fearlessvoicee

New Poster

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34 Messages

@XfinityShan hi sorry for delay in response this issue has been occurring since initial install of the box previously they had and X1 box there. Here's the information about TV see picture

2 years ago

0

fearlessvoicee

New Poster

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34 Messages

@fearlessvoicee this is the cable box info?

2 years ago

0

CCChe

Official Employee

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6.9K Messages

Thanks for the screenshot. We may need to take a deeper look into the account to do troubleshooting or possibly a box swap. Are you an authorized user on this account by chance?

I no longer work for Comcast.

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2 years ago

0

Non-X1 Service

fearlessvoicee

XID-P not showing full screen

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CCShan

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