Xfinity remote won’t work volume

New Phillips smart tv can’t program volume or turn on and off every thing else works tryed new remote same thing no problem before with old tv don’t know what to do

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XfinityJustinM

Official Employee

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272 Messages

3 months ago

Hi @bikermikey, I hope you are still enjoying the new tv! I will place an article below that has detailed instructions on the pairing process, it even includes a video.
Pair and program your Xfinity Voice Remote

Please let me know if that got you over the hump.👍

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bikermikey

Regular Visitor

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9 Messages

Nope I tryed them all no help about to give up

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2 months ago

0

XfinityNatalie

Official Employee

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271 Messages

Thanks for trying those steps on our remote pairing guidance website. I know it is super important to be able to enjoy your new TV with your remote control as soon as possible. Could you please describe the remote model that you are using, bikermikey?

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2 months ago

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Non-X1 Service

bikermikey

Xfinity remote won’t work volume

XfinityJustinM

bikermikey

XfinityNatalie

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