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user_tkirz8
1st Topic

2 Messages

Monday, November 6th, 2023 1:20 AM

Closed

V58 error through Tivo

I lost power to my TiVo box, and receiver - now everything is back up and running (including xfinity stream), but none of my LiveTV channels through Tivo show - just a total black screen - all channels and a V58 Channel not authorized error. 

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Updated 

9 months ago

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XfinityJorge

Official Employee

 • 

1.7K Messages

1 year ago

Hello @user_tkirz8 thanks for using our Forums to contact our Xfinity Support Team. We are sorry to hear about the issues you are having with the TV service, and we are happy to help. To get started can you send us a DM with your full name and service address? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_tkirz8

2 Messages

I have gone through over 6 hours of talking or texting with support. I’m on my 3rd cable card, and even bought a new TiVo box. Still can’t get live tv it’s been several months and we’re still paying our monthly for cable tv, which we can’t use. My last round texting with support (after 2 hours) the rep said xfinity is not compatible with TiVo, then ended the text session without allowing me to respond. TiVo and Xfinity both say they are compatible. I guess the only answer now is to just get rid of xfinity.

9 months ago

0

XfinityBillie

Official Employee

 • 

2.8K Messages

@user_tkirz8 Thank you for taking the time to reach out to us here on our Xfinity Forums. We truly appreciate your business and would love one last chance to see if we can help you get your TiVo up and running. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

jslikestivo

1 Message

9 months ago

We're having the same exact problem. Lost power to my TiVo box, and receiver - now everything is back up and running (including xfinity stream), but none of my LiveTV channels through Tivo show - just a total black screen - all channels and a V58 Channel not authorized error. We are on our second cable card and when we call Xfinity to get help pairing, we have the "Information is not available" on the Cable Card Pairing screen so we can't give Xfinity the Host ID, etc. If you have any suggestions for us, I'd really appreciate it. Thanks!

1

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XfinityAlfonso

Official Employee

 • 

1.2K Messages

Hello @jsleikestivo we're so sorry to hear about these problems with the Tivo after that power outage! We do need that device info for the CableCard, but may be able to retrieve that from our end once we have the account verified. 

 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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