2 Messages
V58 error message
"I am using a TiVo box with a Motorola CableCARD. My channels are showing a V58 error. I need a technician to manually input my Host ID and Data values into the billing system and send an Invalidation and Re-Auth Signal (Cold Hit) to repair the card's pairing."
XfinityOrlandoM
Official Employee
•
3.8K Messages
2 hours ago
@user_hwb3va
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for reaching out to us. We do apologize for any inconvenience you're having with your cable card. Since we already have you in the direct message, let's continue the conversation there so we can look deeper into your account.
I've sent you a direct message and I look forward to hearing from you
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