Contributor
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116 Messages
update tv box needed?
Yesterday I went into On-Demand and there was a message: "In upcoming weeks 1 or more TV boxes in your home will no longer allow you to access Xfinity On-Demand packages. To continue access we're updating your TV to X1 with new equipment".
Really? How many upcoming weeks? What if we don't want X1? We have 1 Smart TV, and 1 SD TV. Our understanding is that X1 is not truly compatible with an SD TV. If we're forced to update to X1 in order to keep On-Demand, we'll either have to replace the SD TV or ditch it. And, who is going to set up the new equipment? Not us!
user_1ca282
2 Messages
2 years ago
Similar situation with my new box. Went to access on-demand service and surprise! had lost the service. Sifted through the Xfinity site, had message that current box was fine but have no on-demand. I ordered a new box and remote that looks exactly like the old equipment. Hooked it up, followed directions to activate online and got Bad Message 431 thru the website. Nothing. Spent 2 hours trying to make it work. Tried everything including using old coax. Gave up. Reattached the old box and everything works fine. Might just return the new box and give up on-demand (and its new fees) because nothing is worth this kind of aggravation.
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TeeJayMpls
Contributor
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34 Messages
2 years ago
I too received the confusing message back in April saying my box was going away, though the message on channel 1995 said I was "good to go." If I went to xfinity,com/equipmentupdate it too said I was good to go, but could still upgrade to X1 (presumably on my own nickel).
I recently received an email with this link so five days ago I tried it again. This time, after I logged in, I got the following message:
Your order is in Progress!
Order # [my order number]
Order In Progress
Estimated arrival
Your equipment should arrive within 3-5 days.
Shipping address
[my home address]
Free standard shipping
Your order will arrive between December 30 and January 1, 2023
Updates will be sent to[my email address]
You can track your order from My Account
I have received no further information either on the website or in my email. Clicking on the My Account link does nothing as it links to the same page. And what does the reference to December 30 to January 1, 2023 mean? Will this not be shipped until the end of the year? If so, that should be January 2024. Also, what equipment is being sent? I assume it is the cable box, but there is no information provided on that.
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ForrestS
Gold Problem Solver
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612 Messages
2 years ago
RE: the channel 1995 situation, my experience is…
…OK, I called the phone number from the Comcast snail-mail letter to get the new (X1) box for my Mom’s system. No message appears after 20, or 60, or 120 seconds when going to Channel 1995, meaning the box need not be replaced to continue getting On Demand according to what Comcast says on that channel. Yet the letter contradicted this, saying our box model needed replacement to have On Demand.
The gal who processed the box upgrade order for us over the phone was quite helpful. So, once the bigger stuff there had completed, I asked her about this contradiction as seen on the Legacy system.
Her reply? “Never heard about this channel 1995 test, at all.”
LOL and Amazing that the Comcast folks assigned to handling the Legacy-to-X1 box upgrades could be unaware. Is it possible that this channel 1995 test was an early idea that got implemented early in Comcast’s transition plan, found to be bogus in hindsight, and carelessly left there by Comcast engineers to confuse current Legacy customers?
Or is there a legitimate usage of it? (If so, not for my Mom’s system anyway.)
I’ve read a lot of the complaints from users who upgraded to X1 boxes; ours is supposed to arrive in 2 days. I remain wary, but I decided to upgrade her since I didn’t want to go without any On Demand.
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