U

Visitor

 • 

1 Message

Sat, Jul 17, 2021 12:01 AM

Tv remote

Unable to change channels. Voice control not working. Stuck on one station.

Responses

Official Employee

 • 

146 Messages

2 m ago

Hey @user_6c3b0b, thank you for reaching out to us on our forums about your remote. We definitely don't want you being stuck watching only one of your channels! https://comca.st/3xVms2g has some great steps to fix unresponsive remotes. If the remote is still not working, we can always send you another. There is also our awesome Xfinity remote app which would allow you to still use the box until a replacement comes.

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