Hey @user_6c3b0b, thank you for reaching out to us on our forums about your remote. We definitely don't want you being stuck watching only one of your channels! https://comca.st/3xVms2g has some great steps to fix unresponsive remotes. If the remote is still not working, we can always send you another. There is also our awesome Xfinity remote app which would allow you to still use the box until a replacement comes.
Responses
XfinityNicolas
Official Employee
•
146 Messages
2 m ago
Hey @user_6c3b0b, thank you for reaching out to us on our forums about your remote. We definitely don't want you being stuck watching only one of your channels! https://comca.st/3xVms2g has some great steps to fix unresponsive remotes. If the remote is still not working, we can always send you another. There is also our awesome Xfinity remote app which would allow you to still use the box until a replacement comes.
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