Regular Visitor
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5 Messages
Tv box upgrade
I received an email that my tv box is outdated and i could request an upgrade at no cost so i submitted the request. When my box arrived i noticed several problems:
-tv box sent to me is older than my old TV box
-tv box sent to me is not a dvr storage box and does not have hdmi outlets, i pay for hd and dvr storage, my old box had both dvr storage and hdmi outlets
-the box sent to me came with one coax cable and one hdmi cable, there is no hdmi outlet the box sent to me should have came with 2 coax cable cords
-tv box that came was supposed to have shipping label inside so i could send back old tv box but there was no shipping label
-im being charged for tv boxes on my account and my household shows tv box 1 and tv box 2 now, i did not order a 2nd tv box i was upgrading tv box with newer model
Ive tried to contact xfinity assistant to chat with agent but the Xfinity assistance chat screen has crashed a few times when ive been talking to an agent and i cant recover the chat so it starts me at beginning of xfinity assistance chat menu screen, i live 70+ miles from xfinity store so i cant solve this in person.
XfinityJorge
Official Employee
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1.7K Messages
1 year ago
Hey @greengalshall thanks for using our Forums as a tool to contact our Xfinity Support Team. We are sorry to hear about your experience trying to replace your equipment, and we are here to work together to get you the right equipment. Let us start by saving you some time and having you send us a direct message with your name and service address, so we can catch up on everything. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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