SFVA_13's profile

New Poster

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1 Message

Wed, Mar 25, 2020 11:00 AM

TV Box 1 - DEAD

My Motorola DCT700 will not power on.  I cannot watch tv.  HELP?!!! Can I get a replacement tv box sent to me??!!! Or pick one up locally???

Responses

MNtundraRET

Expert

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4.3K Messages

1 y ago

Picking one up at a service center is best. You can make sure you are getting the correct type replacement. Also; you have a written record for your returned box.

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CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

You may want a totally different box, those are ancient. Or try a new power supply

New Poster

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1 Message

1 y ago

Are Service Centers open? In my county all non essential businesses are closed due to COVID-19. My TV Box is also dead. What other option do I have?
ComcastAmir

Official Employee

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6.3K Messages

1 y ago

Hello all, most if not all centers have been closed due to the pandemic but we can always ship the equipment to your home. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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