Tivo Cable Card issue

Having a cablecard paring issue with my Tivo. Phone support was not helpful. Will try direct message.

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EG

Expert

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120.3K Messages

1 month ago

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

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U

I woke up today and got a pixel issues. Called for tech support and they ended up un pairing my cable card. I need assistance in getting it re-paired to tivo box. Was passed around for 90 minutes until line dropped.... no tv now . Please assist

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XfinityAirelle

Official Employee

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3.5K Messages

user_6idtx2 Hi there! Our team can help. Can you please send us a direct message with your full name and service address so we can take a closer look?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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30 days ago

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Non-X1 Service

user_3tbkxm

Tivo Cable Card issue

EG

user_6idtx2

XfinityAirelle

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