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selwynclan
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Friday, March 11th, 2022 2:08 PM

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Status Code 580

Last night, status code 580 popped up on one tv. Getting sound, but no picture on all channels. Other tv's in house work. A reset/refresh does nothing. Unplugging does nothing. Xfinity chat couldn't fix. 4 hour processes couldn't fix either. This morning, chat support is not available. Please help. 

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3 years ago

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XfinityArmand

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1.8K Messages

3 years ago

Hello there @selwynclan!  Thank you so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum!  We are so glad to hear from you and want to assist in any way that we can to get this taken care of for you.  No worries!  We are a team of experts and are going to do everything that we can to get this taken care of for you.  So that we can get a closer look at this for you, can you please shoot us a private message with your full name and complete service address?  That way we can take a look at what's going on and get right to work on this.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3Jdfknm 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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selwynclan

Frequent Visitor

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13 Messages

Thank you. The issue has been fixed. Xfinity called and said many customers were having the same problem and it was a connection issue on their end with the small adapter boxes. 

3 years ago

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XfinityArmand

Official Employee

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1.8K Messages

That is great to hear @selwynclan!  Thanks so much for following up with us and keeping us in the loop.  Was there anything else that we could assist you with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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