Skip to main content

    Support

    Offers

U
user_4e3792
1st Topic
1st Reply

Visitor

 • 

3 Messages

Friday, June 4th, 2021 9:51 PM

Closed

Sony dvd player connection to netflix must be restarted everyday.

Why does the connection fail and require reboot every day?

It is a wired connection to the router.

Question

 • 

Updated 

4 years ago

59

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityJeniece

Official Employee

 • 

3.2K Messages

4 years ago

Hey there, @user_4e3792, thanks for reaching out through Xfinity Forums regarding your Netflix connection on your DVR. We definitely want to ensure you are able to watch Netflix without any interruptions. You have reached the right place for troubleshooting. Is this the only device you are having issues with your internet connection?

0

0

user_4e3792

Visitor

 • 

3 Messages

4 years ago

the dvd player / netflix connection is the most frequent issue.

3

0

CCKorie

Problem Solver

 • 

1.1K Messages

Is this device connected over WiFi or ethernet? How often does it disconnect?

I no longer work for Comcast.

4 years ago

0

user_4e3792

Visitor

 • 

3 Messages

ethernet wire.

disconnects only after 1 or 2 hours of non=use.

4 years ago

0

CCKorie

Problem Solver

 • 

1.1K Messages

Let's get the account pulled up so we can look at the connections from our end. If only this device is having issues, the issues may be with the DVD player. Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

0

forum icon

New to the Community?

Start Here