Tue, Jul 20, 2021 6:52 PM
I'm a non-X1 user. I need to replace my remote ONLY and would like to know how to go about it. Thank you.
2 m ago
I guess not, huh? I was hoping we could replacement one remote with another.
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for the delay in our response. I can understand how frustrating it would be to not be able to change your channel, my kids had our TV stuck on Disney Junior for 3 days until I could get a replacement. I'm happy to assist you with the request for a new remote. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
To send a "Peer to peer" ("Private") message you may need to:
Click "Sign In"Click the "Peer to peer chat" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it
I recently received an updated tv box with a new and different remote. The button that lets you scan to the right has pushed way in and won't come back up. It's a struggle to push it to work. Even then, sometimes it will work sometimes it doesn't..
Hi, @user_c848e9! I'm happy to help with replacing the remote that is no longer working properly. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.
I am glad we could get you a new remote and I appreciate your time! Reach out if you need anything else and we are happy to help.