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Harry3667
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Rousing Reactor
Much Appreciation

Contributor

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74 Messages

Tue, Jul 20, 2021 6:52 PM

Replacement remote

I'm a non-X1 user.  I need to replace my remote ONLY and would like to know how to go about it.  Thank you.

Question

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Updated 

2 m ago

46

3

0

Responses

Harry3667

Contributor

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74 Messages

2 m ago

I guess not, huh?  I was hoping we could replacement one remote with another.

1

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XfinityBillie

Official Employee

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450 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for the delay in our response. I can understand how frustrating it would be to not be able to change your channel, my kids had our TV stuck on Disney Junior for 3 days until I could get a replacement. I'm happy to assist you with the request for a new remote. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 m ago

0

user_c848e9

Visitor

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1 Message

2 m ago

I recently received an updated tv box with a new and different remote. The button that lets you scan to the right has pushed way in and won't come back up. It's a struggle to push it to work. Even then, sometimes it will work sometimes it doesn't..

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XfinityBiancaB

Official Employee

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153 Messages

Hi, @user_c848e9! I'm happy to help with replacing the remote that is no longer working properly. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 m ago

0

XfinityEthan

Official Employee

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238 Messages

2 m ago

I am glad we could get you a new remote and I appreciate your time! Reach out if you need anything else and we are happy to help.

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