Re-pair cable card

Hi, my TV service changed with xfinity and now my cable cards don’t work. Tried to pair based on the instructions but no luck.

Responses

XfinityNicolas

Official Employee

•

1.1K Messages

11 months ago

Hey @Seattletivo, thank you for reaching out to Xfinity Support on our forums as well as trying to pair them again. When you pair them, were you doing it from the equipment itself or our website here? It sounds like the cards may have gotten deactivated when making the switch and the site would reactivate them. If you did already do it from the website, can you send us a direct message so I can see what is going on?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

BruceW

Gold Problem Solver

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26K Messages

11 months ago

@XfinityNicolas wrote: "... were you doing it from the equipment itself or our website here? ..."

Please, please, please realize that the link points to https://cablecardactivation.xsp.comcast.net/, a site which is not accessible to customers. The IP address of the site is 10.54.190.x, a private IP address which may be accessible to Comcast employees connected to the company's private Intranet, but not to the public Internet. The customer would need to go elsewhere to activate a CableCard.

Why do Employees keep posting this non-functional site, which has not worked for YEARS?

https://cablecardactivation.xsp.comcast.net appears to be working again as of 3-10-2024.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

2

ThosParB

Contributor

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17 Messages

Hello Xfinity. The link above cablecard activation liknk still does not work. Why do you put this inaccessible link in the customer-facing installation instructions? Please provide a good link immediately. You are frustrating hundreds of customers.

10 months ago

0

XfinityJohnG

Official Employee

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1.2K Messages

Thank you for reaching out to us here @ThosParB. If you are still having issues with your cable card I will be happy to look into that from here. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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10 months ago

0

Non-X1 Service

Seattletivo