Contributor
•
30 Messages
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support for resolution. I haven't heard anything back and periodically try to activate with same results.
Today, the activation link for PPP disappeared and it also didn't appear in my services. I placed the order again, and attempting to activate resulted in the same message. I went to a store to attempt resolution, and they said I would have to call support. Telephone support provided no help, and I was promised a call back from higher-level technical support within the hour. I haven't received a call, and activation still isn't working.
I've attempted activation on multiple devices, networks and browsers, including the Xfinity app.
Can you provide any help or insight?
user_bh84vr
Visitor
•
1 Message
4 hours ago
I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem this new offer, so I did. After that, I decided to add on an upgrade to Plus.
I am able to log into Peacock just fine, but their site shows my account as just Peacock Premium.
On the xfinity site's Your Subscriptions page, it shows Peacock Premium Plus as Active.
On the xfinity Entertainment Management page, it shows that I need to Activate.
If I try to activate where it shows as not activated, I get a Something Unexpected Happened message.
I thought that possibly the account I created with the prior offer was interfering. So, I tried to unlink my Peacock account using the link on the Your Subscriptions page. Doing this gives the same Something Unexpected Happened message.
Everything on the xfinity side shows I have Peacock Premium Plus active but the Peacock service still shows my account as just Peacock Premium. Nothing I can do seems to resolve this issue.
0
0
Rabelais
Contributor
•
30 Messages
3 hours ago
Re-posting to Customer Service forum.
0
0
Rabelais
Contributor
•
30 Messages
2 hours ago
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support for resolution. I haven't heard anything back and periodically try to activate with same results.
Today, the activation link for PPP disappeared and it also didn't appear in my services. I placed the order again, and attempting to activate resulted in the same message. I went to a store to attempt resolution, and they said I would have to call support. Telephone support provided no help, and I was promised a call back from higher-level technical support within the hour. I haven't received a call, and activation still isn't working.
I've attempted activation on multiple devices, networks and browsers, including the Xfinity app.
Can you provide any help or insight?
1
0
XfinitySara
Official Employee
•
2.5K Messages
2 hours ago
Thanks again for giving us a chance to look things over with you, @Rabelais. It sounds like it may have resolved on its own, now that you went back into your Peacock account and refreshed the Subscriptions page on the X1 platform. Still, we're always more than happy to help, so I'm glad you decided to come here :) If you need anything down the road, feel free to create a new post to get started. (Note: I merged your two posts into one since we try to avoid duplicate posts on multiple boards. Not to worry! If we ever have to change boards for you we can). Thanks again!
0
0