Contributor
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30 Messages
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support for resolution. I haven't heard anything back and periodically try to activate with same results.
Today, the activation link for PPP disappeared and it also didn't appear in my services. I placed the order again, and attempting to activate resulted in the same message. I went to a store to attempt resolution, and they said I would have to call support. Telephone support provided no help, and I was promised a call back from higher-level technical support within the hour. I haven't received a call, and activation still isn't working.
I've attempted activation on multiple devices, networks and browsers, including the Xfinity app.
Can you provide any help or insight?
XfinityJon
Official Employee
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1.2K Messages
5 hours ago
Good afternoon Rabelais. I would be more than happy to look into this for you. I will need some additional information in order to review the current status of this request if there is indeed an open ticket.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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