Nursing home set up

@XfinityTimothyA​ ;Thanks for replying.  The set up is standard to the nursing home and we weren't there for the setup.   Seems to be no easy way to fix it. Just Xfinity overcharging again for a substandard product.  Luckily she is getting released soon.  If she were staying I would die on this hill but so many other battles to face with the Xfinity.  Basically a utility that overcharges and offshores all their customer support.  ....

I appreciate you bring this to our attention @user_f02ec7. I am sorry to hear the cable in the room is set up this way. Ideally each TV should have a separate cable box with a separate remote. Is the cable set up through the nursing home (a business account) or does each tenant pay for the cable through a personal residential account (billed through us to your mom directly)? We would be happy to help get this fixed up so that your mom and her roommate can watch different shows. 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!