1 Message
New TV box has RDK-03004 errors
I got an upgrade on my cable TV service (I don't have Xfinity internet at my apartment). I self-installed the Arris AX013ANC TV box. I repeatedly and consistently got RDK-03004 errors after 5 or 6 tries to check cable connections, unplug TV box, plug back in after several minutes, etc. Does this problem have a solution? Do I pay $100 for a service person to come out and tell me that my apartment cable wiring is the issue, and he/she can't fix it?
My current Xfinity TV service with an older TV box works fine, but doesn't have all the features I would like.
Accepted Solution
XfinityArmand
Official Employee
•
2K Messages
12 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_nby9uf! We are so glad to hear from you and happy to help in any way that we can to ensure you are having the best experience with your service. No worries! You have reached out to the right team to help get things ironed out for you. We do see the message sent and will be replying there shortly.
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