U

Visitor

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3 Messages

Tue, Jun 21, 2022 4:00 PM

New cable card

My Xfinity service is being installed this weekend. I placed my order online for cable/internet/phone. I ordered two X1 boxes. I really only wanted one X1 box as I have a TiVo Roamio for my bedroom. However, there was no way to order a cable card online. My local Xfinity office tell me cable cards are no longer supported. Is this true? And, if not, how can I get a cable card. So frustrating!

bvwhitney

Contributor

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19 Messages

11日前

I am also having difficulty obtaining a cable card.  I have one TiVo Bolt with a cable card but can't get a second card for the bedroom TiVo.  The store says they don't have cable cards and calling in an order I get the same story.   However, last year Xfinity agreed to a settlement with the FCC to support cable cards until 2031.  Xfinity may be using the excuse they will support existing cable cards but not issue any new cards, se we are stuck with monthly rental fees for set-top boxes forever.

The non-DVR X1 boxes are just not very useable as the delay between a remote-control command until the box (and the cloud servers behind the X1 boxes) response is exceptionally long and creates user frustration.  We changed to X1 boxes about 8 months ago and they would take 30 to 60 seconds to respond.  After 2 weeks, my family had enough, and we went back to TiVo.  Xfinity's network and data centers are just not responsive enough to support a cloud-based architecture.   BTW, we are in a new neighborhood with new cabling and amplifiers, and the X1 solutions still are not acceptable.

XfinityChe

Official Employee

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6.4K Messages

Hello @bvwhitney! Thanks for posting to share your experience. I'd be happy to review your account to see if we can ship a cable card. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

10日前

Yeah, the more I'm hearing on these X1 cloud boxes makes me nervous. I'm scheduled for an installation this weekend, and not sure if I should cancel. I didn't really want to go the satellite route, but Dish network has a great DVR in the Hopper. 

Official Employee

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254 Messages

Hey there, @user_92c1e3! Thanks for sharing this post about your concerns with our equipment and your interest in using a Cable Card. Though I use our X1 equipment and have no issues whatsoever (I love our X1 DVR along with the award-winning Voice Remote), I do come across plenty of customers who don't use any of our TV Boxes when using their own equipment, but we may have to look at your account to confirm your options. Since you already have a technician scheduled, and they're very good at confirming what equipment you'll need for your home, I recommend keeping the visit in place and seeing what they say! Then I'll follow up with you here to see how things went. How does that sound?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Unfortunately, I've already cancelled my appointment. I don't like the whole cloud based platform. If I could have used my TiVo or been assured an Xfinity dvr with an internal hard drive, but no one at Xfinity was offering me those assurances.

Official Employee

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803 Messages

We are sad to hear you canceled your appointment. We would be happy to go over any equipment options with you. We want to ensure you have the right equipment for your needs! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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