Need to activate HD on my RNG 150N Cable Box

@MNtundraRET 

@XfinityBrie 

Thanks for the reply.

Since I currently do not have HD (just SD) service it doesn't matter which HDMI port I connect the RNG 150N box to the TV.

For reference: My Xfinity Package, as billed, is X1 Starter Double Play (which includes Digital Starter, Streampix and BLAST Internet). Peacock Premium is also included for free but I can not access that on the RNG 150N box though I can access that on another HD TV (not connected to cable presently) via streaming using the Roku Streaming Stick +.

At one time, I did have the X1 box (with the blue light along the right edge of the box) mailed to me but that one [repeatedly] failed to activite so that was returned in-person and I was given the RNG 150N in its place.

Up until very recently, my main TV use to be an old FST analog standard definition model. My RNG 150N box is now connected to a new Samsung 32" HD 1080P Smart TV.

Standard definition in 4:3 doesn't look bad but of course I didn't purchase a new HD TV to still receive the lower SD resolution. I know there is an additional charge for HD, a so-called "HD Technology Fee", though I won't comment on that specific matter here.

After first attempting by phone call to get HD activated, by now, I I would have just returned the RNG 150N in person and exchanged it for the X1 box, AND ALSO making sure that I was able to receive HD on it.

I don't have a vehicle nor do I take any public transportation due to the ongoing Pandemic situation. If I can get an X1 box mailed to me, that would be great, and of course, I would return the RNG 150N in time to avoid being charged for that one before the next billing cycle.

@SpindriftUSA thank you for getting  back to us. In this case, you can be shipped a  new box via mail. There is a shipping charge. Once  the order is completed you would receive  a  follow up email with the courier information. If you would like to proceed with a box upgrade you can send us a direct message to get started. Please send us a direct message with your full name (and the account holder's name if different from you) and the  service address. To send a Private Message, please click on the link  https://comca.st/2W5HTQl to initiate a live chat.

@XfinityAshley

Thanks for your reply.

"There is a shipping charge."

Forget that, especially since there are two Xfinity stores near me, I'll find a [safe way] to return the RNG 150, and at least this way I can get a positive confirmation in-person that when I activate the box I will be able to receive HD channels on it.

Take care :)


 

Sounds like a plan! You can find the nearest store here and our representatives will be more than happy to exchange the box for you as well as make sure you're subscribed to HD :). Please respond here once you get the new box so we can make sure everything is working perfectly! 

I recently got a new Samsung smart TV and I'm in love with the fact that I could download the Xfinity Stream app and watch all my content from there without the need for a box! That's another avenue you can explore at least until you get the upgraded box :).