PhillipJC's profile

New Poster

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11 Messages

Thursday, January 12th, 2023 4:48 AM

"my recordings" / DVR Options Missing

Since this will result in a "please direct message us" enquiry, but since I can't until I post, I'm posting...

Official Employee

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520 Messages

13 days ago

Hello @PhillipJC thank you for your post. Not being able to see your recordings would be frustrating. I know if I was in your shoes I would be reaching out too! I would like to provide you with this fantastic Xfinity website for help with recovery of your recordings: https://www.xfinity.com/support/articles/x1-recover-a-recording Please let us know if you still need assistance after following the steps in the link. We are always here to help. 

PhillipJC

New Poster

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11 Messages

12 days ago

Suddenly, on all three set top boxes in the house, the Xfinity "Quick Menu" no longer shows "DVR" as an option. (It's been replaced by "All HD TV".)

Xfinity is sending us three newer X1 set top boxes to replace our RNG non-X1 boxes. We'll see if it fixes it -- if not, if it turns out to be a central account settings issue that others have reported, I'll update here. 

Official Employee

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409 Messages

@PhillipJC this is not the experiene we want with you using our services and equipment. I am here and would love to help. 

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

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PhillipJC

New Poster

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11 Messages

2 days ago

The newer (x1) boxes restored the DVR menus (altho they're diff now because they're x1)

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