Visitor

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2 Messages

Wednesday, January 7th, 2026 7:59 PM

Multiple viewing interruptions

Has anyone out there encountered multiple television interruptions? On a daily basis now, since at least October 2025, throughout the day - on any given television set - I have picture freezing, screen going black, multiple error messages, dropped audio, etc.  This goes on all day, every day. I have gone back and forth with Xfinity corporate and they claim it's a faulty node. I tried telling them that 3-4 years ago, but nothing was done. Now, they're telling me that a planned "construction" to replace the node is (supposedly) scheduled to be completed this month (January 21). Now, however I'm getting a lot of double-talk about work being doing on the pedestal, etc.  Worse is I cannot pin them down on a start date. I fear I'm getting the runaround and as long as they can tell me something (anything) to keep me, that 's what they'll do. These interruptions continue to reek havoc to my television viewing throughout the day and it's really frustrating. 

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Official Employee

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2.7K Messages

1 day ago

 

user_b8oi1g Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I am happy to work with you to see what is going on with your equipment that has been impacting your TV experience at home. In order to get started can you send us a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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