filhomer's profile

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10 Messages

Wed, Oct 28, 2020 7:00 AM

Motorola DCX3400

We are still happily using our legacy system, with the Motorola DCX3400 being the box that has worked best for us. The previous box was a Motorola RNG200N, which we didn't care for and Xfinity was able to find us the current box.

 

Our box has a very slight fan noise, and I was hoping to swap it out for the exact same box. I called and was told my local store had several of the boxes I was looking for. What I ended up picking up was the RNG200N, which had a horrible noise (very loud steady buzzing). Needless to say, I hooked my DCX3400 back up.

 

If there is a Xfinity emploiyee that could help me track down the DCX3400, that would be appreciated. At some point we will probably move to X1, but for the time being, we would like to find this exact box.

Responses

Frequent Visitor

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10 Messages

1 m ago

@ComcastJoey  Still reaching out and hoping a Comcast employee could reach out to me. We have one box that is having issues, but we want to replace it with the exact model. We've been given the RNG200N twice, and I didn't care for either one. The first one was pixelated quite a bit, and the second one a loud buzzing noise. This was after being told "yes, we have that exact model."

(edited)

ComcastMarcos

Official Employee

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170 Messages

Hello, @, thank you for reaching out in our forum and giving us a chance to help with your equipment issues. I'm sorry you've had issues with two cable boxes already, but I promise I have your back all the way on this. What type of issues is your current cable box having? When we ship out equipment, I don't have a way to guarantee the exact model, but I can certainly look into the best options to get this take care of.  

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10 Messages

Hello, @ComcastMarcos, and thank you for replying. We have two of the same HD DVR boxes, and one of them has had some occasional pixelating and stuttering. It's mainly happened on the network stations (ABC, CBS, NBC), and SyFy might be the other one. My wife has noticed it the most during Jeopardy!, and even some recorded shows have had the issue. When that's happened on our other one, I unplug the HDMI cable for a short time and plug it in, and it seems to clear things up. It seems like a signal issue more than a box issue, with it affecting only a few stations.

A few years ago, I specifically requested a Motorola DCX3400, and one was tracked down (was either via chat or calling my local store). Not sure if I can call a local store anymore, but I do know that a specific model has been tracked down before, so I'm optimistic that one can be tracked down again. It was tracked down and was sent to my local store, where I picked up from there.

Thank you again for responding, and I hope to hear back from you again.

Official Employee

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146 Messages

Thank you for all the details. I see it was affecting the major network stations, and you saw similar problems with DVR recordings. Is this something you are seeing with all the boxes in the home? It sounds like we've swapped the equipment, but the same problem remains. Do you see any issues with On Demand content for those networks as well?

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10 Messages

Hello @ComcastVianney. It appears to be only on one box, and it appears to be quite random when it does happen. We've had this box for some time, and have never had an issue with it. As far as On Demand goes, there is no issue with those same networks, only live/recorded.

Official Employee

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146 Messages

I appreciate all the updates. I'll gladly help troubleshoot this further and research the equipment available. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to direct your message to us. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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