Visitor
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1 Message
Lost access to all dvr recordings
I just lost access to all of my dvr recordings on my nonX1 cable box. I just noticed the message on demand about “tv box update needed”. Did xfinity wipe out my dvr recordings to force me into x1?
CCAlisha
Problem Solver
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571 Messages
2 years ago
Hi, there. user_602b58 I would be happy to look into this further with you. Please send our team a DM with your full name and address to investigate further.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
You can only move to an x1 type of box if you also use Comcast for cable. Those of us with Internet from another company will need a newer Legacy cable box not yet specified here on the forum. I am waiting to hear back on another post.
(edited)
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
The original message was edited. As of now I see no option for some of us with Internet from another company.
I am back to wait and see what we find out in the near future.
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