Visitor
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2 Messages
How do I update Samsung?
Every time we first turn on the TV, it tells us that Samsung needs an update. It has been doing that for a while now with no problems. Now we are having trouble with the picture action stopping and then starting. Also, the picture is ghosting and making people look like they are pixelated. Our tv is set up to run through the Comcast cable box, not through Samsung.
XfinityCrystal
Official Employee
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331 Messages
2 m ago
Hello! Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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MNtundraRET
Expert
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5.2K Messages
2 m ago
Check your Samsung TV's manual. Use your Samsung remote to go to the main menu. The update function is found under the "Support" sub menu.
(edited)
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