Visitor
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1 Message
Existing CableCARD Pairing Issue - Not a request for a new card.
Existing Cache Card user. The card stopped working today. Just need it re-paired and locked in by Support. Was told to send this Direct Message.
Tom [Edited: "Personal Information"]
XfinityJohnG
Official Employee
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2.4K Messages
2 days ago
Thank you for reaching out to our team. I can troubleshoot a cable card issue from here. As of October 2024 we cannot replace those cards. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityJorge
Official Employee
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2.7K Messages
8 hours ago
Thank you so much for working with us over DM and letting us get your equipment working again. We are always here to help and support you!
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