DVR (set top box) stopped recording schedule series

I have quite a few Series recordings set up and most have been set up for a very long time. A couple of them are newer, like the new Game of Thrones. About a week ago I discovered that NONE of the series recordings I have set up are recording at all. They do NOT show up in the scheduled records list. I've had to go into several and set them to record individual episodes - it didn't complain of any conflict, and the indicator was the usual solid red dot, not the series indicator usually seen. ALL series recording settings are set to delete episodes only when I specify, and I almost always delete a recorded episode once I've watched it.

DVR space is less than 30% usage.

.

I've rebooted the box (unplugged etc) and that didn't help at all. I tried editing a couple series settings to see if that would help - it did not, still won't record.

I have 25-30 shows set up, I'd rather not delete them all and start over (as I've seen some suggest) - some of the shows aren't even on right now so I couldn't schedule them again even if I wanted to.

What can I do to get this DVR series recording issue fixed???

Responses

CCJosh

New Problem Solver

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452 Messages

2 years ago

That is certainly odd that you're having issues with your set recordings like this, @LadynRed. The steps that you have taken so far is certainly a good start! Do you happen to know what DVR device that you're using? If not, you can use this link https://www.xfinity.com/support/articles/x1-hub-vs-companion-box to check on the equipment models.

We can look into sending a HIT or other signals to your DVR to see if that helps, you can send us a Direct Message to get started.

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

4

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LadynRed

Contributor

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14 Messages

@XfinityJoshD

The box is an Arris RNG200N, I actually have 2 of them.

I discovered that if I re-set the series recording, as if it were new, that it worked, those 3 shows I tried it with are now in my Schedule Recordings list. It gave me no conflict messages and APPEARED to be ok. However, today when I went into Manage DVR and Series Priority, ALL of my previous series I'd set up are GONE - every last one of them!!

Obviously I had no idea that would happen, [edited]???? That just makes me seriously angry to have lost all of those.. to have re-do all those shows again.. whenever they come back on.

The HIT.. would it fix the 'to be announced' garbage in the channel listings that persists a week and a half AFTER I'd rebooted the box?? So annoying.

(edited)

2 years ago

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CCLamont

Problem Solver

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519 Messages

Great question, it should fix those troubles mentioned above. Would it be okay to refresh the services now? @LadynRed

I no longer work for Comcast.

2 years ago

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LadynRed

Contributor

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14 Messages

Sorry I didn't know anyone had replied until now. And now there's something else wonky. Saturday night i went to my list of recordings and the only thing listed was 1 show from Friday! However, the DVR percentage used still shows 27%. New recordings from Sunday are there, but I can't see all my older recordings.

Bizarre, and annoying. Corrupted software?

2 years ago

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CCGina

Official Employee

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800 Messages

Oh yikes, I appreciate you letting us know about the new issue @LadynRed. It sounds like perhaps we need to replace the boxes. If that's something you'd be open to, please send us a direct message using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon:

or https://comca.st/3UlmHiC

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/3eRRyTy for an example.

I no longer work for Comcast.

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2 years ago

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LadynRed

Contributor

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14 Messages

2 years ago

For now, it's just the one box with this issue. The 2nd one doesn't have much on it, and the few series recordings I have on it are still working.

If we could try the HIT first, before we go replacing this 1 box (and I lose all my recordings again doing that). Could send that at any time, though I won't be home tomorrow until after work to check it out, but might be worth a try. I'm guessing you'd need the box # for the HIT?

Thanks!

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CCShaina

Problem Solver

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393 Messages

@LadynRed We can certainly send a refresh signal or sync to the box to see if this helps with this strange issue regarding your scheduled recordings. I can see above you've listed that you've tried quite a few troubleshooting steps so far, which is very helpful to us for narrowing down the root cause! For further assistance, we will need you to send us a private DM following the instructions listed by @XfinityGina above.

I no longer work for Comcast.

2 years ago

0

Non-X1 Service

LadynRed

DVR (set top box) stopped recording schedule series

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