Visitor
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3 Messages
Digital TV box and one DTA does not work for a year
My old rented Digital TV box DCT700 and one of two DTA stop working exactly a year ago.
Somehow I need Comcast technician to come to my house and replace those boxes which I rent from Comcast
I was afraid to invite technician because of pandemic situation for a year, so now I am trying to arrange such appointment but can not even find neither customer support email nor contact phone to explain what I need.
How to communicate with Comcast this days to invite technician?
Responses
Accepted Solution
user_44664d
Visitor
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3 Messages
1 m ago
Thank you very much for your help! I followed your instructions and technician came to my house so now I enjoy my tv with new cable box :)
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ComcastThomasF
Official Employee
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165 Messages
2 m ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! I understand your apprehension for having a technician enter your home during a pandemic to replace those two boxes. Now that things are getting better I would be happy to schedule a technician. Please send me a private message with your name and service address by clicking on the chat icon at the top right of the page.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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user_44664d
Visitor
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3 Messages
2 m ago
Hi ComcastThomasF
Thank you for reply
I have a hard time to send a private message to you
When I clicked on the chat icon at the top right of the page I was moved to "Peer-to-Peer Chat" screen where I was requested to type "conversation name" or name of the person to send message to
I tried to place "ComcastThomasF" into "To:" edit box and it shows "No result found"
The same "No result found" if I typed topic name into "Search conversation"
Could you please give me further instructions ?
Thank you
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