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user_ss150j Thank you so much for using our Forums and for contacting our Xfinity Support Team. We understand that you have some questions about some TV equipment and we are here to look into this for you. To get started can you send me a DM with your name and address?
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message