PassePartout2's profile

Frequent Visitor

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5 Messages

Mon, Nov 11, 2019 8:00 AM

Cisco RNG150N STB no video for first few minutes

When we turn on the STB (Cisco RNG150N) there is usually no video nor audio for the first 4-8 minutes. The video usually does come right on for a few times after a power on/off cycle, but then it reverts to no video for few min after turning on.

 

Sometimes right after turning on there will be a flash of 1-2 sec of video, then it goes blank for a few minutes and most of the time come back before 10 min are up.

 

Sometimes I have to re-boot it before the video comes back (after waiting about 10 min) but even then after it does it's POST and guide download there is still a delay before video (and audio) come back. After a power cycle it does behave well as mentioned, but reverts to bad box behaviour.

 

Is the STB dying?  the singnal bad?

 

Do i need to record the STB status and signal strengths?

Can I just walk into a Comcast service center and swap for a new unit?

 

tia,

Paul

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Responses

Accepted Solution

MNtundraRET

Expert

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4.4K Messages

2 y ago

Take the box in and get it replaced "No Charge".

Frequent Visitor

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5 Messages

2 y ago

Thank you.

I "Chatted" with service and they are sending a replacement box.

 

tnx,

pp

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